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SSDI Case Manager

3 months, 2 weeks ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM Machine Learning Salesforce
Apply Now
Advocate

Advocate

Advocate provides comprehensive assistance to workers in navigating the Social Security benefits application process, offering expert support to determine eligibility and streamline the collection of medical records to expedite claims for disability be...

Internet Software & Services
1-10
Founded 2015
View All Jobs 6

Description

  • Conduct welcome calls and manage claimant communication by phone, SMS, and email.
  • File appeals and take action on claims that need attention.
  • Monitor a large caseload and keep cases moving through the process.
  • Provide empathetic, high-quality support to claimants throughout their cases.
  • Proactively communicate case progress and next steps to claimants.
  • Collaborate with SSA/DDS to resolve case-related issues and avoid delays.
  • Use internal technology to support claimants through application and adjudication workflows.
  • Provide feedback to improve technology and operations.
  • Identify challenges proactively and recommend solutions.

Requirements

  • Minimum of 1 year of SSDI/SSI case management experience.
  • Strong organizational and time-management skills to handle a large caseload.
  • Thorough knowledge of the Social Security disability process.
  • Familiarity with DDS/SSA forms.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Preference for experience in a small startup environment with high ownership and responsibility.
  • Ability to adapt quickly, pivot processes, and adopt new ways of working.
  • Familiarity with Salesforce or a similar CRM.
  • Desire to help transform the disability application and adjudication process.

Benefits

  • Fully remote work environment.
  • Opportunity to join a small, mission-driven team.
  • Chance to make a meaningful impact on claimants' lives.
  • Equal opportunity employer committed to workplace diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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