Remote - Bilingual Contact Center Representative - IHA Scheduling Team

1 month, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Advantmed

Advantmed

Advantmed provides integrated healthcare solutions that focus on enhancing performance, reducing costs, and optimizing patient outcomes for healthcare organizations, particularly in the areas of risk adjustment and quality management.

Internet Software & Services
1K-5K
Founded 2005

Description

  • Answer inbound calls and make outbound calls to schedule no-cost in-home health assessment visits.
  • Learn member needs and handle complaints, service issues, and rebuttals professionally.
  • Use active listening to confirm information, clarify details, and de-escalate upset callers.
  • Provide accurate, supportive customer service while meeting or exceeding call center metrics.
  • Build trust-based relationships with members and fellow call center team members.
  • Use software, databases, scripts, and tools correctly during calls.
  • Make product or service recommendations that fit client needs when appropriate.
  • Participate in training and ongoing learning to expand company and role knowledge.
  • Attend camera-on meetings when needed and complete ad-hoc tasks assigned by the supervisor.

Requirements

  • 2+ years of call center experience in a target-driven environment.
  • Experience in an outbound sales process is a plus.
  • Mandatory bilingual proficiency in English and Spanish.
  • Must be eligible to work and perform duties within the United States.
  • Must have a Windows 11 Pro laptop or desktop with video-calling capabilities and a high-speed, stable internet connection.
  • Ability to type 40 WPM; 60 WPM is preferred.
  • Experience with customer service or other directly related work is a plus.
  • Strong communication, time management, multitasking, and problem-solving skills.
  • Working knowledge of MS Office applications, including Word, Excel, and Outlook.
  • Ability to work flexible hours between 6 am PST and 6 pm PST Monday through Friday, with possible Saturday hours.

Benefits

  • $15-17/hour compensation.
  • PTO.
  • Health benefits.
  • Remote work from the US.
  • Immediate availability for the role.

Interested in this position?

Apply directly on the company website

Apply Now

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