RemoteLeaf Logo
Log in Sign up

IT Service Management Architect and Technical PM

2 hours, 10 minutes ago
United States
Full-time
Senior
Technical Project Manager
Software Development
Azure Cybersecurity FTP OWASP Penetration Testing REST API
Apply Now
Adept Consulting Services

Adept Consulting Services

Adept Consulting Services provides comprehensive, flexible, and cost-effective technology services and solutions aimed at enhancing profitability for government agencies, Fortune 1000 corporations, and mid-market organizations.

Internet Software & Services
51-250
Founded 1995
View All Jobs 6

Description

  • Author, implement, and maintain the Information Technology Service Management Plan (ITSMP) aligned to ITIL best practices and contractual requirements.
  • Establish the ITSM architecture, roadmap, governance model, roles/RACI, cadences, escalation paths, and service KPIs.
  • Document and implement end-to-end ITSM processes, procedures, templates, controls, and handoffs in coordination with internal teams, vendors, and stakeholders.
  • Lead the stand-up of service management functions, including Service Desk, Incident, Problem, Change, Availability, Capacity, Performance, Reliability, Patch, Release, Configuration, Data, Event, Monitoring, Security, Vulnerability, Continuity, and Disaster Recovery coordination.
  • Define the managed service approach, including the service catalog, support model, escalation paths, on-call expectations, and readiness for SLAs/OLAs.
  • Establish service reporting and performance management, including monthly SLA reporting and monthly maintenance and operations reporting.
  • Create and manage the continual service improvement framework, initial improvement backlog, and transition ownership to steady-state operations after go-live.
  • Coordinate delivery of technical capability workstreams by tracking commitments, managing dependencies, and driving closure through program governance.
  • Translate technical requirements into actionable tasks, deliverables, acceptance criteria, and approvals.
  • Maintain integrated schedules and RAID items, escalate issues promptly, and support operational readiness and handoff for each delivered technical capability.

Requirements

  • Strong working knowledge of ITIL; certification preferred.
  • Experience authoring and implementing IT Service Management Plans (ITSMPs) or equivalent service management documentation.
  • Demonstrated ability to build ITSM capabilities from the ground up, including operating model, processes, roles/RACI, reporting, and go-live transition.
  • Ability to design service management approaches for reuse and scale across multiple services or programs.
  • Experience with project management in enterprise or government-regulated environments, including planning, governance, RAID, status reporting, and stakeholder coordination.
  • Strong communication and stakeholder coordination skills, including experience working with external partners and governance bodies.
  • Ability to bridge technical delivery and operational readiness.
  • PMP preferred.
  • Experience supporting technical capability project management in areas such as accessibility (WCAG), cybersecurity and risk (NIST 800-53, SOC 2, OWASP), cloud and infrastructure (Azure/SaaS, DR), integrations (REST APIs, file transfer), and SDLC governance deliverables.
  • Experience supporting production operations for complex software applications preferred.
  • Familiarity with ITSM tooling such as ticketing/workflow, knowledge management, CMDB, monitoring integrations, and service reporting dashboards preferred.
  • Ability to operate effectively in fast-paced, urgent delivery scenarios preferred.
  • Prior experience in the insurance industry and/or with state or federal government projects preferred.

Benefits

  • 401(k) retirement plan.
  • Paid time off.
  • Health care plan with medical, dental, and vision coverage.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

GRF CPAs & Advisors

Accounting Technology Services (ATS) Senior Consultant

GRF CPAs & Advisors 51-250 Diversified Financial Services

GRF CPAs & Advisors is hiring a remote Sage Intacct Implementation Manager to lead client software implementation projects for a diverse accounting and advisory client base.

United States Full-time Senior Technical Project Manager
$110k-$140k
25 minutes ago
Prominence

Technical Project Manager

Prominence 51-250 Professional Services

Prominence is seeking a Technical Project Manager to support healthcare analytics consulting projects that help leading healthcare organizations improve data-driven operations and outcomes.

United States Full-time Lead Technical Project Manager
Agile Power BI Tableau
40 minutes ago
Airalo

Technical Business Analyst

Airalo 51-250 Airlines

Airalo is hiring a remote Technical Business Analyst in Spain or the United Kingdom to translate local telecom regulatory and partner requirements into functional specifications for its global MVNO core platform.

United Kingdom Spain Full-time Senior Technical Project Manager
JIRA
40 minutes ago
Prime System Solutions

Professional Services Engineer

Prime System Solutions Internet Software & Services

The Engineer, Professional Services at the company supports project implementations and extended client engagements by delivering customer-focused technical work, incident resolution, and project coordination.

Philippines Full-time Mid Level Technical Project Manager Technical Support Engineer
Active Directory Azure CrowdStrike DHCP DNS SAML SQL Server
55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers