Accela

Accela

Accela is the leading provider of productivity and civic engagement software solutions for local, state, and federal government agencies. Their platform offers cloud-based solutions for permitting, licensing, code enforcement, and service request manag...

Internet Software & Services
251-1K
Founded 1999
$234M raised

Description

  • Operate, maintain, and continuously improve Accela's production cloud environments.
  • Support platform modernization efforts, including containerization, cloud-native technologies, and automation.
  • Monitor platform health, availability, performance, and capacity using observability and monitoring tools.
  • Participate in incident response, troubleshoot production issues, and contribute to root cause analysis.
  • Develop and maintain automation, tooling, and scripts to improve reliability, scalability, deployment efficiency, and operational effectiveness.
  • Support the implementation and monitoring of SLOs, SLAs, and operational metrics.
  • Partner with Development, DevOps, Database Engineering, and Security teams to resolve reliability, performance, and scalability issues.
  • Assist with platform deployments, operational readiness reviews, and change management activities.
  • Contribute to observability through monitoring, logging, metrics collection, and distributed tracing.
  • Support compliance-related operational activities for SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS environments.
  • Participate in post-incident reviews and corrective or preventive actions to improve platform stability.

Requirements

  • 4+ years of experience in Site Reliability Engineering, Cloud Operations, Systems Engineering, DevOps, Software Engineering, or a related technical discipline.
  • Experience supporting cloud-based SaaS environments, preferably within Microsoft Azure.
  • Experience with Kubernetes and containerized application environments.
  • Working knowledge of scripting and automation using Python, PowerShell, Bash, or similar languages.
  • Experience troubleshooting distributed systems across application, infrastructure, networking, and operating system layers.
  • Familiarity with monitoring, logging, metrics, and observability platforms.
  • Strong analytical and problem-solving skills with a structured approach to troubleshooting and root cause analysis.
  • Experience working within Incident, Problem, and Change Management processes.
  • Strong written and verbal communication skills and the ability to work effectively with cross-functional teams.
  • Experience using Git and GitHub-based workflows.
  • Experience with Infrastructure-as-Code tools such as Terraform (desired).
  • Experience with configuration management tools such as Ansible (desired).
  • Experience supporting SaaS platforms operating under compliance frameworks such as SOC 2, HIPAA, FedRAMP, StateRAMP, or PCI-DSS (desired).
  • Experience with GitOps deployment methodologies, including Argo CD or Flux (desired).
  • Familiarity with OpenTelemetry and modern observability practices (desired).
  • Exposure to cloud cost optimization and FinOps concepts (desired).
  • Linux systems administration experience (desired).
  • Experience using AI-assisted engineering tools such as GitHub Copilot, Claude Code, or similar technologies (desired).
  • Up to 10% travel for team meetings, training, and business needs.

Benefits

  • Annual base salary range of $125,000 to $145,000.
  • Eligible for an annual discretionary bonus target.
  • Flexible time off.
  • Comprehensive medical, dental, and vision plans.
  • Family planning benefits.
  • 401(k) retirement savings plan with company match.
  • Health savings account with company contributions.
  • Flexible spending account.
  • Life, accident, and disability coverage.
  • Business travel insurance.
  • Employee assistance programs and other well-being benefits.

Interested in this position?

Apply directly on the company website

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