Quality Assurance Specialist

16 hours, 17 minutes ago
Full-time
Junior
Quality Assurance and Testing
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Provide support, training, and education to underperforming process servers based on key performance metrics.
  • Coach process servers directly and deliver meaningful feedback to improve performance.
  • Answer questions from process servers and resolve blockers that prevent timely job attempts.
  • Set clear expectations and communicate adjustment timeframes for underperforming servers.
  • Review assigned reports daily and contact disengaged servers to address delays and performance issues.
  • Track and communicate blockers to the leadership team.
  • Coordinate with the recruiting department when additional coverage is needed.
  • Hold servers accountable to improve performance and meet expectations.

Requirements

  • Experience training and/or coaching others.
  • High school diploma or GED required.
  • English fluency required, with excellent written and verbal communication skills.
  • Experience and proficiency with Microsoft Office, especially Word and Excel.
  • Ability to analyze processes and recommend improvements.
  • Familiarity with legal processes is a plus.
  • Remote work location in Puerto Rico.
  • Full-time availability, 9am to 5pm PST.
  • Weekend availability preferred.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Pay range of $12.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Quality Assurance Specialist

Alimentiv 251-1K Professional Services

A remote Quality Assurance Specialist at Corporate Operations – Quality & Compliance will support global QA services, clinical research quality oversight, and compliance efforts across Canada.

3 hours, 19 minutes ago

Senior Manual QA Engineer

Faro 11-50 Internet Software & Services

Faro Health is hiring a Senior Manual QA Engineer to ensure the reliability and integrity of its clinical development SaaS platform across complex, cloud-native systems.

AWS Azure CI/CD GCP Generative AI JIRA SQL
5 hours, 11 minutes ago

Language Data Quality Reviewer for Ukrainian (Freelance/Task-based)

Volga Partners 51-250 Internet Software & Services

Volga Partners is hiring a freelance, task-based Language Data and Quality Reviewer to analyze and review Ukrainian and English data for an ongoing client project with flexible, intermittent work.

Machine Learning
17 hours, 4 minutes ago

Manual QA Tester

Sama 11-50 Diversified Consumer Services

Sama is seeking a project-based QA Tester to help ensure the quality and reliability of its web and mobile coaching platforms as they are developed and improved.

1 day, 6 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers