Docketly Coverage Operations Specialist-Remote

1 month ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Own a portfolio of open court hearings and secure attorney coverage before hearing dates.
  • Contact attorneys daily by phone, text, and email to lock in coverage.
  • Negotiate fees in real time while protecting margin and cost targets.
  • Prioritize competing hearings and make quick judgment calls on a fast-moving pipeline.
  • Handle last-minute changes, cancellations, and urgent coverage gaps.
  • Onboard new attorneys and serve as their main point of contact.
  • Keep law firm clients updated on hearing status and resolve surprises proactively.
  • Log activity, confirm assignments, and maintain accurate pipeline records.
  • Identify recurring coverage gaps and bring improvement ideas to team meetings.
  • Set up next-day coverage and hand off open items at the end of the day.

Requirements

  • 1+ year of experience in high-volume phone outreach or direct negotiation roles such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
  • Comfortable and efficient on the phone with strong verbal and written communication skills.
  • Strong organization skills with the ability to manage many open items at once.
  • Calm and decisive under deadline pressure.
  • Tech-comfortable and quick to learn new platforms.
  • High school diploma or equivalent.
  • Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment (preferred).
  • Track record of hitting or exceeding KPIs in a metrics-driven role (preferred).
  • Familiarity with CRM or scheduling tools (preferred).
  • Comfortable using Mac OS and Google Workspace (preferred).

Benefits

  • $20–$22 per hour, with starting rate based on experience.
  • No sales commission.
  • Growth opportunities through a defined promotion path to senior specialist and supervisor roles.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off plus 7 paid company holidays and 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Health care reimbursement FSA, dependent care FSA, employee assistance program, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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