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Court Coverage Specialist

1 month ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 18

Description

  • Own a live portfolio of open court hearings and secure attorney coverage before hearing dates.
  • Contact attorneys daily by phone, text, and email to lock in coverage under tight deadlines.
  • Negotiate fees in real time while protecting margin and meeting cost targets.
  • Prioritize and triage a fast-moving pipeline of hearings and at-risk assignments.
  • Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
  • Onboard new attorneys and serve as their main point of contact.
  • Keep law firm clients updated on hearing status and assignment progress.
  • Log activity, confirm assignments, and maintain accurate pipeline records.
  • Identify recurring coverage gaps and bring improvement ideas to team meetings.
  • Set up the next day’s coverage and hand off items still in motion.

Requirements

  • 1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
  • Comfortable and efficient on the phone with strong verbal and written communication.
  • Highly organized and able to manage many open items at once without missing details.
  • Calm and decisive under deadline pressure.
  • Tech-comfortable and quick to learn new platforms.
  • High school diploma or equivalent.
  • Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment is preferred.
  • A track record of hitting or exceeding KPIs in a metrics-driven role is preferred.
  • Familiarity with CRM or scheduling tools is preferred.
  • Comfortable working on Mac OS and Google Workspace is preferred.

Benefits

  • $20–$22 per hour with no sales commission; starting rate depends on experience.
  • Opportunity for growth through a defined internal promotion ladder.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off plus 7 paid company holidays and 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement FSA, Dependent Care FSA, Employee Assistance Program, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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