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Court Coverage Specialist

1 month ago
United States
Full-time
Junior
Operations Specialist
Operations
CRM
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 18

Description

  • Own a portfolio of open court hearings and work them daily to secure attorney coverage before the hearing date.
  • Contact attorneys by phone, text, and email to lock in coverage under deadline.
  • Negotiate fees in real time while protecting margin and reaching agreement.
  • Prioritize and triage a fast-moving pipeline of hearings and coverage needs.
  • Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
  • Onboard new attorneys, answer questions, and serve as their primary point of contact.
  • Keep law-firm clients updated on hearing status and coverage progress.
  • Log activity, confirm assignments, and maintain accurate pipeline records.
  • Raise recurring coverage issues and ideas in daily huddles and team meetings.
  • Set up next-day coverage and hand off any open items at the end of the day.

Requirements

  • 1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
  • Comfortable and efficient on the phone with strong verbal and written communication skills.
  • Strong organizational skills and the ability to manage many open items at once.
  • Calm and decisive under deadline pressure.
  • Tech-comfortable and quick to learn new platforms.
  • High school diploma or equivalent.
  • Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment is preferred.
  • A track record of hitting or exceeding KPIs in a metrics-driven role is preferred.
  • Familiarity with CRM or scheduling tools is preferred.
  • Comfortable on Mac OS and Google Workspace is preferred.

Benefits

  • $20–$22 per hour, with starting rate based on experience.
  • No sales commission.
  • Defined internal growth path toward senior specialist and supervisor roles.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off plus 7 paid company holidays and 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Flexible spending accounts, an employee assistance program, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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