Court Coverage Specialist

1 month ago
Full-time
Junior
Operations
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Own a live portfolio of open court hearings and secure attorney coverage before hearing dates.
  • Contact attorneys daily by phone, text, and email to lock in commitments.
  • Negotiate fees and handle counteroffers in real time while protecting margin.
  • Prioritize and triage competing hearings and make quick judgment calls under pressure.
  • Manage last-minute changes, cancellations, and urgent coverage gaps.
  • Onboard new attorneys and serve as their primary point of contact.
  • Update law firm clients on hearing status and keep them informed throughout the process.
  • Log activity, confirm assignments, and maintain accurate pipeline records.
  • Spot recurring coverage issues and contribute ideas in daily huddles and team meetings.

Requirements

  • 1+ year of experience in a role involving high-volume phone outreach or direct negotiation.
  • Experience in inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
  • Comfortable and efficient on the phone with strong verbal and written communication skills.
  • Strong organizational skills with the ability to manage many open items at once.
  • Calm, decisive, and effective under deadline pressure.
  • Tech-comfortable and quick to learn new platforms.
  • High school diploma or equivalent.
  • Preferred experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
  • Preferred track record of hitting or exceeding KPIs in a metrics-driven role.
  • Familiarity with CRM or scheduling tools.
  • Exposure to legal, court, or collections operations.
  • Comfortable using Mac OS and Google Workspace.

Benefits

  • $20–$22 per hour with starting rate based on experience.
  • No sales commission.
  • Defined growth path with promotion from within to senior specialist and supervisor roles.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off and 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance, AD&D insurance, long-term disability, FSA options, employee assistance program, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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