Court Coverage Specialist

1 month ago
Remote
Full-time
Junior
Operations
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Own a portfolio of open court hearings and secure attorney coverage before each hearing date.
  • Work phones, texts, and email daily to commit the right attorney on deadline.
  • Negotiate fees in real time while protecting margin and cost targets.
  • Prioritize competing hearings and make quick judgment calls on a fast-moving pipeline.
  • Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
  • Onboard new attorneys, answer questions, and serve as their primary point of contact.
  • Update law-firm clients on hearing status and keep them informed of changes.
  • Log activity, confirm assignments, and maintain accurate pipeline records.
  • Spot recurring coverage gaps and share ideas in daily huddles and team meetings.
  • Set up next-day coverage and hand off any open items at the end of the day.

Requirements

  • 1+ year of experience in high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
  • Comfortable and efficient on the phone with strong verbal and written communication skills.
  • Highly organized and able to manage many open items without letting anything slip.
  • Calm and decisive under deadline pressure.
  • Tech-comfortable and quick to learn new platforms.
  • High school diploma or equivalent.
  • Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment is preferred.
  • A track record of hitting or exceeding KPIs in a metrics-driven role is preferred.
  • Familiarity with CRM or scheduling tools is preferred.
  • Comfortable on Mac OS and Google Workspace is preferred.

Benefits

  • $20–$22 per hour, with starting pay based on experience.
  • No sales commission.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off plus 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Health care reimbursement FSA, dependent care FSA, employee assistance program, and pet insurance.

Interested in this position?

Apply directly on the company website

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