Client Onboarding Project Manager

1 hour, 5 minutes ago
Full-time
Junior
Project and Program Management
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Review new accounts from sales and government pipelines, conduct initial research, and gather required onboarding documentation.
  • Configure policies and workflows in the ABC Legal platform based on client needs.
  • Document customized onboarding processes and ensure accurate setup before go-live.
  • Partner with clients during pre-onboarding, including RFPs, to define success metrics, goals, and risk mitigation plans.
  • Serve as the primary point of contact during onboarding and lead discovery meetings.
  • Manage client expectations and provide consistent status updates from contract through activation.
  • Coordinate with internal teams to support structured and high-quality onboarding experiences.
  • Prepare detailed account briefings and facilitate formal handoffs to account management.

Requirements

  • 2+ years of experience in project management, client onboarding, customer success, or a related field.
  • Strong organizational and multitasking skills.
  • Excellent written and verbal communication skills.
  • Proven ability to build client relationships and manage expectations.
  • Experience with CRM and project management tools.
  • Background in legal services, government contracts, or process-driven environments is preferred.
  • Familiarity with legal operations, court filing, or process serving is preferred.
  • Experience working cross-functionally with sales and account management is preferred.
  • Ability to work full time, Monday through Friday, 8am-5pm PST.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP).
  • Pet insurance.

Interested in this position?

Apply directly on the company website

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