Attorney Performance Specialist

1 day, 11 hours ago
Full-time
Entry Level
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Review attorney hearing reports for accuracy and completeness before publication.
  • Investigate discrepancies, attorney performance issues, and attorney history inquiries.
  • Handle difficult attorney tickets, complaints, and related issues with documentation and resolution.
  • Manage performance widgets and compliance tasks to ensure timely follow-up.
  • Process FTAs and filtered attorneys and use trend information to identify training or remediation needs.
  • Monitor the attorney learning management system and support attorney training on the platform.
  • Assist attorneys through calls, chats, tickets, and emails while following customer service standards.
  • Identify and suggest improvements to systems and processes.
  • Attend weekly team meetings and participate as needed.
  • Perform other duties as assigned.

Requirements

  • Must be located in Alabama for this remote position.
  • Ability to plan, multitask, and manage time effectively.
  • Excellent verbal and written communication skills.
  • Solid computer skills.
  • Preferred experience with AI tools or workflows.
  • Preferred legal experience.
  • Full-time availability, Monday through Friday, 8:00am to 4:30pm MST.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Paid time off.
  • Retirement plan with 5% matching.
  • Nine paid holidays per year.
  • Referral program.
  • Starting pay of $15.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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