Attorney Performance Specialist

1 day, 9 hours ago
Full-time
Entry Level
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Review attorney hearing reports for accuracy and completeness and resolve discrepancies before publication.
  • Handle attorney performance issues such as failure to appear events, complaints, and sanctions.
  • Investigate inquiries related to hearing report results, attorney performance, and attorney history.
  • Manage performance tracking tools and compliance tasks to ensure timely resolution.
  • Process and manage failed appearances and filtered attorneys, identifying trends and remediation needs.
  • Monitor the attorney learning management system and support attorney training on the platform.
  • Assist attorneys through calls, chats, tickets, and emails while maintaining customer service standards.
  • Document issues thoroughly, follow up with clients when needed, and escalate as appropriate.
  • Identify and suggest process and system improvements.
  • Attend weekly team meetings and perform other assigned duties.

Requirements

  • Ability to plan, multitask, and manage time effectively.
  • Excellent verbal and written communication skills.
  • Solid computer skills.
  • Preferred: AI experience.
  • Preferred: legal experience.
  • Must be located in Arkansas for this remote role.
  • Full-time availability, Monday through Friday, 8:00am to 4:30pm MST.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • PTO.
  • Retirement plan with 5% matching.
  • 9 paid holidays per year.
  • Referral program.
  • Starting pay of $15.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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