Attorney Performance Specialist

1 day, 11 hours ago
Full-time
Entry Level
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Review attorney hearing reports for accuracy and completeness and resolve discrepancies before publication.
  • Handle attorney performance issues such as failure to appears, complaints, and sanctions.
  • Investigate inquiries related to hearing report results, attorney performance, and attorney history.
  • Manage performance tracking tools and compliance tasks to ensure timely resolution.
  • Process and manage failure to appear cases and filtered attorneys, using trends to identify training and remediation needs.
  • Monitor the Learning Management System for attorneys.
  • Respond to attorney support requests through calls, chats, tickets, and emails.
  • Provide attorney training on the platform.
  • Follow customer service standards in all aspects of the role.
  • Identify and suggest improvements to systems and processes.
  • Attend weekly team meetings and participate as appropriate.
  • Perform other duties as assigned.

Requirements

  • Must be located in Kansas for this remote position.
  • Ability to plan, multitask, and manage time effectively.
  • Excellent verbal and written communication skills.
  • Solid computer skills.
  • AI experience preferred.
  • Legal experience preferred.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • PTO.
  • Retirement plan with 5% matching.
  • 9 paid holidays per year.
  • Referral program.
  • Full-time schedule, Monday through Friday, 8:00am to 4:30pm MST.
  • Starting pay of $15.00 per hour.

Interested in this position?

Apply directly on the company website

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