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Principal Site Reliability & Forward Deployed Engineer

2 hours, 52 minutes ago
United States
Full-time
Lead
Site Reliability Engineer (SRE)
Software Development
Apache Spark AWS CI/CD Databricks Kubernetes Python Snowflake
Apply Now
Abacus Insights

Abacus Insights

Abacus Insights simplifies healthcare data with intelligent solutions, unlocking data value and empowering health plans, consumers, and providers.

Insurance
51-250
Founded 2017
$82M raised
View All Jobs 6

Description

  • Act as a senior technical escalation point during production incidents and customer-impacting issues.
  • Lead real-time incident triage, mitigation, recovery, and root cause analysis.
  • Own post-launch reliability, stability, and operational quality of core systems.
  • Investigate and resolve complex production defects, field issues, and escalations.
  • Translate fixes and incident learnings into durable product, platform, and operational improvements.
  • Support strategic customers with deployments, integrations, and production-grade technical challenges.
  • Troubleshoot AWS-hosted systems, including compute, storage, networking, IAM, and security.
  • Debug Databricks jobs, clusters, Spark-based pipelines, performance issues, scalability issues, and data correctness problems.
  • Write production-quality code and automation to improve reliability, observability, and operational efficiency.
  • Provide technical leadership, mentor engineers, and collaborate across Product, Engineering, Data, and Customer teams.

Requirements

  • 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations.
  • Deep hands-on experience operating production systems in AWS.
  • Strong experience troubleshooting Databricks and large-scale data platforms.
  • Proficiency in Python and experience building production services or tooling.
  • Strong understanding of distributed systems, incident management, RCA, monitoring, alerting, observability, and CI/CD pipelines using Infrastructure as Code.
  • Proven ability to own problems end-to-end from detection to permanent resolution.
  • Excellent communication skills, especially during incidents and customer escalations.
  • Ability to work backward from customer impact to root cause across systems and codebases in environments with minimal documentation.
  • Strong instinct for operational risk and proactively identifying failure modes before they impact customers.
  • Experience in healthcare, health insurance, or regulated data environments is preferred.
  • Familiarity with Kubernetes (EKS), EMR, Lambda, Spark internals, and Snowflake or similar data warehouses is preferred.
  • Experience with FHIR, MDM systems, or entity resolution is preferred.
  • Prior SWAT, escalation engineering, or tiger-team experience is preferred.
  • Experience contributing to or operating within SRE/on-call programs is preferred.

Benefits

  • Base salary plus eligibility for performance bonuses and equity grants.
  • Unlimited paid time off.
  • Work from anywhere flexibility.
  • Comprehensive health coverage with multiple plan options.
  • Equity for every employee.
  • Growth-focused environment with development support.
  • Home office setup allowance.
  • Monthly cell phone allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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