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IT Operations Manager

2 weeks, 1 day ago
India
Full-time
Lead
Operations Manager
Operations
Agile Asana Bash Docker GCP Git HIPAA Kanban Python Salesforce Terraform Vertex AI
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66degrees

66degrees

66degrees: Google Cloud Premier Partner shaping the Future of Work with AI and data solutions.

IT Services
251-1K
View All Jobs 13

Description

  • Build, manage, and mentor a high-performing IT Operations team, including cloud engineers, SaaS administrators, and subject matter experts.
  • Serve as the primary escalation point for IT Operations and resolve complex technical and business issues.
  • Develop and maintain SOPs and best practices for the global IT department.
  • Oversee administration, maintenance, and optimization of internal cloud platform environments.
  • Ensure cloud infrastructure availability, security, monitoring, logging, and cost efficiency.
  • Lead best-practice discussions and automate provisioning and management of cloud resources.
  • Administer, integrate, and optimize the company’s core SaaS and business systems portfolio.
  • Design and enforce an enterprise IAM strategy with automated user provisioning and de-provisioning.
  • Develop and maintain integration workflows between business systems using iPaaS, scripts, and automation tools.
  • Partner with Security, HR, Sales, Marketing, and other global teams on infrastructure, compliance, and platform ownership initiatives.

Requirements

  • 8-10 years of progressive experience in IT Operations or Systems Engineering.
  • At least 4 years of direct management experience leading and mentoring technical teams.
  • Strong leadership and English communication skills with experience managing remote/offshore resources across time zones.
  • Experience managing a large portfolio of enterprise SaaS applications and enterprise-wide IAM strategies using a central IdP such as Rippling or Okta.
  • Ability to balance technical strategy and hands-on execution in a player-coach role.
  • Proficiency with Infrastructure as Code, specifically Terraform.
  • Hands-on experience with enterprise integrations using scripting languages such as Python, Bash, or Google Apps Script, or an iPaaS platform such as Workato.
  • Deep expertise in Mobile Device Management for corporate assets, BYOD environments, and Chrome browser management.
  • Extensive experience with Google Cloud Platform and advanced Google Workspace administration.
  • Strong understanding of ITIL v4 frameworks, especially Change Management and Incident Response.
  • Experience with CLI tools such as gCloud, GAM, Git, Docker, and Homebrew.
  • Industry-recognized IT certifications such as CompTIA A+, Network+, Security+, ITIL 4, CCNA, RHCSA, CCNP, PMP, or CISM are preferred.
  • Experience in a technology consulting or professional services environment is preferred.
  • Experience governing enterprise AI tools such as Gemini Enterprise, Vertex AI, or NotebookLM is preferred.
  • Experience reducing manual service desk tickets through low-code/no-code automation or advanced iPaaS is preferred.
  • Experience supporting SOC2, ISO 27001, or HIPAA audits with automated GRC platforms such as Drata is preferred.
  • Experience implementing Zero Trust security practices is preferred.
  • Experience with lifecycle management automation and zero-touch provisioning is preferred.
  • Experience using Agile or Kanban methods for internal IT operations projects is preferred.
  • Experience managing IT work associated with mergers and acquisitions, including domain migrations and SaaS consolidation, is preferred.

Interested in this position?

Apply directly on the company website

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