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Solution Expert

2 hours, 24 minutes ago
Spain
Full-time
Junior
Customer Success
Customer and Technical Support
Trello
Apply Now
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised
View All Jobs 37

Description

  • Act as a trusted advisor for strategic customers on complex use cases during the RUN phase.
  • Manage a portfolio of enterprise customers throughout their lifecycle to drive product adoption.
  • Analyze advanced client needs and challenge existing setups to design scalable solutions within the 360Learning platform.
  • Lead complex integrations involving APIs, flat files, SSO, and third-party tools.
  • Redesign platform architecture and troubleshoot technical issues within customer environments.
  • Run solution audits and provide high-level recommendations to improve business impact and long-term value.
  • Collaborate closely with Sales, Product, and Customer Success teams on customer needs and delivery.
  • Provide functional and technical support to Customer Success partners and clients.
  • Develop repeatable and scalable processes to improve project quality and delivery.
  • Deliver professional services to existing customers and contribute best practices to the knowledge base.

Requirements

  • 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, Technical Consultant, or Technical Account Manager.
  • Previous deployment experience with SaaS products, ideally HR-related.
  • Project management skills.
  • Good understanding of APIs, SSO configuration, and troubleshooting.
  • Solution-oriented, client-first mindset.
  • Ability to adapt communication for highly technical and non-technical stakeholders.
  • Organized, structured, rational, and analytical with the ability to manage priorities across multiple implementations.
  • Fluent French (US/UK) or B2 level English, or equivalent English proficiency.
  • Experience pitching platform value to clients (preferred).
  • Experience working with a partner ecosystem or delivering professional services (preferred).

Benefits

  • Base salary plus a variable compensation component.
  • Work-from-home allowance.
  • Health insurance, social security, unemployment insurance, common contingency, and salary guarantee fund contributions.
  • Flexible hours.
  • Total work-from-home possible anywhere in Spain.
  • Access to employee resource groups including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.
  • Strong learning and onboarding culture with access to a knowledge base and structured onboarding journey.

Interested in this position?

Apply directly on the company website

Apply Now

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