Trust & Compliance Operations Manager

4 hours, 15 minutes ago
Full-time
Mid Level
Operations
Zocks | AI for Advisors

Zocks | AI for Advisors

Zocks is an enterprise-grade, privacy-first AI platform founded in 2022, tailored for financial advisors and wealth management firms in the US. The platform automates administrative tasks and enhances client interactions, allowing advisors to save 8-10+ hours each week. Led by CEO Mark Gilbert and CTO Ákos Ratku, Zocks focuses on improving business operations through natural communication and efficient data management. The all-in-one AI assistant offers features such as automated note-taking, meeting support, form filling, email drafting, and client insights. It integrates seamlessly with tools like eMoney and Orion, streamlining workflows and enhancing collaboration. Zocks prioritizes security and compliance, ensuring that data flows securely across organizations without the need for audio recordings. Trusted by thousands of financial advisors and firms, Zocks is backed by prominent investors and has received positive feedback for its impact on efficiency and client relationships.

information technology & services
51-200
Founded 2022
$64M raised

Description

  • Own VDDQ, RFP, and RFI intake, drafting, review, submission, and tracking for new business, renewals, and expansions.
  • Establish and manage turnaround SLAs, escalating at-risk deals to Sales leadership.
  • Build and maintain an audit-ready knowledge base of security, privacy, and compliance responses.
  • Partner with Engineering to develop a self-service trust center.
  • Own due diligence data-room taxonomy, document versioning, access controls, and customer-facing content.
  • Coordinate Security, Legal, Product, Engineering, Sales, and Customer Success stakeholders.
  • Maintain diligence materials through SOC 2 cycles, policy updates, and material product or infrastructure changes.
  • Report quarterly on requests completed, deals accelerated, and associated ARR impact.

Requirements

  • 4+ years of experience owning VDDQs, RFPs, and RFIs end to end, preferably in regulated B2B SaaS.
  • Working knowledge of SOC 2, ISO 27001, NIST CSF, GLBA/Reg S-P, and SEC/FINRA vendor oversight expectations.
  • Ability to translate technical and legal details into clear, customer-ready language under deadline pressure.
  • Experience building repeatable diligence processes, data-room taxonomies, knowledge bases, and SLAs.
  • Experience collaborating with Security, Legal, Engineering, and Product teams.
  • Experience working directly with prospects’ or customers’ security, compliance, and vendor-management teams, including live diligence calls.
  • Experience in financial services, wealthtech, or another regulated industry preferred.
  • Bachelor’s degree or equivalent practical experience.
  • Must reside in AZ, CA, CO, CT, FL, GA, ID, IL, IA, KS, MA, MI, NE, NJ, NV, NY, NC, OH, PA, SC, TN, TX, WA, or WI.
  • Successful completion of background and reference checks.

Benefits

  • $150,000–$175,000 base salary plus equity grant.
  • Remote work opportunity.
  • 100% employee medical premium coverage and 99% dental and vision coverage.
  • Unlimited PTO, paid sick time, and 11 paid holidays.
  • 12 weeks fully paid leave for birthing parents and 6 weeks for non-birthing parents.
  • 401(k) with pre-tax and Roth options.
  • Company-provided MacBook and work software.
  • Growth opportunities for high performers after six months.

Interested in this position?

Apply directly on the company website

Apply Now

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