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Junior Customer Support

15 hours, 10 minutes ago
Latin America, Mexico, Argentina, Colombia
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Zipdev

Zipdev

Zipdev specializes in connecting businesses with highly skilled remote talent from Latin America, offering a cost-effective solution for hiring software developers and virtual assistants.

Professional Services
51-250
Founded 2014
View All Jobs 15

Description

  • Act as the first point of contact for client inquiries via Jira Service Desk, email, and phone.
  • Acknowledge, prioritize, and manage support tickets according to SLAs.
  • Communicate clearly and consistently with clients throughout the support process.
  • Gather required information to resolve issues or route them for escalation.
  • Handle routine administrative and configuration requests using documented procedures.
  • Update user permissions, adjust account settings, and manage access requests.
  • Perform basic system changes, accurate data entry, and simple system updates.
  • Identify issues requiring deeper technical investigation or outside standard procedures.
  • Escalate complex cases to Tier 2 with complete and organized documentation.

Requirements

  • 1–2 years of experience in customer support, help desk, call center, IT support, or administrative roles.
  • Experience with a ticketing system; Jira Service Desk experience is a plus.
  • Strong written and verbal English communication skills.
  • High attention to detail and ability to follow procedures accurately.
  • Ability to learn new software tools and navigate SaaS platforms.
  • Customer-first mindset with patience, professionalism, and reliability.
  • Must be located within LATAM.
  • Experience in a SaaS or software support environment is preferred.
  • Basic understanding of user settings, access controls, or configuration tasks is preferred.
  • Call center experience or roles combining customer support and administrative tasks is preferred.

Benefits

  • Remote work Monday through Friday, 40 hours per week, with no weekends.
  • 10 business days of vacation per year.
  • 5 national holidays per year plus 5 company holidays.
  • Parental leave.
  • Health care reimbursement.
  • Active lifestyle reimbursement.
  • Quarterly home office reimbursement.
  • Payroll deduction purchase plans.
  • Longevity bonus.
  • Continuous learning bonus and access to training and professional development platforms.

Interested in this position?

Apply directly on the company website

Apply Now

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