Senior Product Manager

1 month ago
Full-time
Senior
Product Management
Zingtree

Zingtree

Zingtree is a B2B toolkit that offers interactive decision trees and troubleshooters to streamline workflows for contact center agents. Their conversational workflow software enhances agent productivity by providing real-time scripting, advanced report...

Professional Services
51-250
Founded 2014
$18M raised

Description

  • Design and launch new AI-powered features that improve first contact resolution, reduce agent ramp time, and drive customer ROI.
  • Partner closely with Engineering to build governed, deterministic workflows enhanced by AI.
  • Own product strategy and roadmap for AI Actions, Knowledge Assist, and GenAI-powered workflows, aligning priorities to customer goals and stakeholder KPIs (CSAT, deflection, compliance).
  • Lead cross-functional collaboration with Engineering, Solutions, Sales, Customer Success, Marketing, and RevOps to accelerate product value and adoption.
  • Translate customer interviews, product usage data, and market research into prioritized roadmap decisions and define Epics and Stories for features.
  • Define and monitor metrics to evaluate feature performance and business impact, and track industry trends and competitive landscape in Agentic AI, LLM tooling, and CX automation.
  • Build trust with senior stakeholders in CX, Ops, and IT at large organizations and translate real-world customer complexity into scalable, governed automation.
  • Contribute to company growth by shaping product best practices and supporting go-to-market and customer success efforts.

Requirements

  • 5+ years product management experience in Enterprise SaaS, preferably in Enterprise CX, support automation, process automation, or digital transformation.
  • Experience building zero-to-launch products targeted for Enterprise SaaS customers and driving adoption in large organizations.
  • Strong understanding of AI technologies (LLMs, Agentic AI, prompt chaining) and how to apply them in product contexts.
  • Experience building integrations with platforms like Salesforce, Zendesk, CCaaS, or EHR/ERP systems.
  • Demonstrated ability to influence cross-functional teams and C-level stakeholders and translate enterprise buyer pain points into product solutions.
  • Background or experience with customer support, call centers, process automation, or implementation/solution consulting.
  • Comfort working in a fast-paced, data-driven environment and defining metrics to measure success.
  • Nice to have: experience with low-code/no-code products.
  • Nice to have: experience working with regulated industries such as healthcare, finance, or insurance.
  • Nice to have: familiarity with support automation, agent assist, or other AI-driven workflow tools and startup or high-growth SaaS experience.

Benefits

  • Competitive compensation with performance-based incentives.
  • Health, dental, and vision benefits (100% covered for employees).
  • Equity stock options.
  • 401(k) retirement plan.
  • Paid parental leave.
  • Unlimited PTO and flexible remote work environment (remote, North America prioritized).
  • $500 home office stipend plus monthly internet/phone reimbursement.
  • Co-working reimbursement up to $200/month.

Interested in this position?

Apply directly on the company website

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