Client Experience Operations Manager

1 hour, 53 minutes ago
Full-time
Mid Level
Project and Program Management
Zeta Global

Zeta Global

Zeta Global provides an AI-powered marketing cloud that enables enterprises to acquire, grow, and retain customers through precision marketing, leveraging data science, advanced analytics, and machine learning to create optimized customer experiences.

Media
1K-5K
Founded 2007

Description

  • Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation, and related projects.
  • Track campaign milestones, dependencies, and risks across cross-functional teams.
  • Support implementation and QA of tracking tags across media platforms and websites.
  • Ensure campaign tagging follows established taxonomy and naming conventions.
  • Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies.
  • Assist with documentation of tagging standards, best practices, workflows, and implementation guides.
  • Support integration of media tracking data into attribution and reporting frameworks.
  • Partner with analytics teams to ensure media data aligns with broader customer journey measurement.
  • Identify opportunities to improve operational efficiency across campaign setup and reporting.
  • Ensure compliance with internal data governance and marketing technology standards.

Requirements

  • 3–5 years of experience in digital media operations, marketing operations, or campaign management.
  • Experience with digital tagging and tracking frameworks.
  • Familiarity with customer journey attribution concepts and multi-channel measurement.
  • Strong project management and organizational skills.
  • Ability to coordinate across media, analytics, and technology teams.
  • Experience with tag management (preferred).
  • Familiarity with analytics and reporting platforms such as Google Analytics or Adobe Analytics (preferred).
  • Experience working with media platforms such as Google Campaign Manager 360 or The Trade Desk (preferred).
  • Knowledge of marketing attribution tools or media measurement platforms (preferred).

Benefits

  • Unlimited PTO.
  • Excellent medical, dental, and vision coverage.
  • Employee equity.
  • Employee discounts.
  • Virtual wellness classes.
  • Pet insurance.
  • Salary range of $70,000 to $85,000 depending on location and experience.

Interested in this position?

Apply directly on the company website

Apply Now

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