RemoteLeaf Logo
Log in Sign up

Service Desk Analyst - 2nd Shift

4 hours, 18 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Android Cisco
Apply Now
Your Business

Your Business

NRI is a North American consultancy delivering business and tech solutions that fuel growth, boost profitability, and drive lasting innovation.

Internet Software & Services
View All Jobs 17

Description

  • Provide first-level support for client end users, networks, and server issues.
  • Take incoming phone calls and emails from clients reporting technology problems.
  • Troubleshoot software, hardware, and operating system issues across user devices and systems.
  • Deliver courteous, empathetic customer support and maintain professional communication.
  • Resolve incidents promptly or escalate them according to client service level agreements.
  • Escalate complex issues to the appropriate engineering resources for deeper investigation.
  • Communicate with on-shift engineers to ensure tickets are addressed efficiently.
  • Follow Wiki/KB documentation when handling incidents and recommend updates or corrections when needed.
  • Create detailed documentation of issues and support activities.
  • Stay current on new technologies and continue education in emerging technologies.

Requirements

  • 2+ years of related experience in help desk or network support preferred.
  • Strong customer service, telephone, analytical, troubleshooting, and problem-solving skills.
  • Experience with Microsoft Office Suite, iPhone, and Android devices.
  • Expertise in operating systems and application software.
  • Familiarity with Cisco network technology.
  • Working knowledge of major desktop operating systems and major network operating systems.
  • Experience with basic end-user administration, including network and general account maintenance.
  • Strong oral and written communication skills with the ability to articulate network issues.
  • Strong sense of ownership and the ability to work independently and proactively.
  • Availability to work either Monday-Friday or Tuesday-Saturday from 3:30 pm CT to 12:00 am CT.

Benefits

  • $21 - $23 per hour.
  • Health, vision, and dental insurance.
  • Life insurance.
  • Health and dependent care flexible spending accounts.
  • 401(k) plan.
  • Short-term and long-term disability coverage.
  • Generous vacation and flex time off programs.
  • Company-paid holidays.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mercier Consultancy

Dutch Speaking Customer Agent For Proximus - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote Dutch-speaking Customer Agent in Greece to support Proximus customers with telecom-related inquiries and service issues.

Greece Full-time Junior Customer Support
59 minutes ago
Mercier Consultancy

Italian Speaking Rent-a-Car Consultant - Work In Sofia - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring an Italian Speaking Rent-a-Car Consultant in Sofia, Bulgaria to support Italian-speaking customers through the vehicle rental process and ensure a smooth rental experience.

Poland Portugal Bulgaria Spain Greece Italy Full-time Entry Level Customer Support Operations Specialist
1 hour, 9 minutes ago
Mercier Consultancy

Flemish Speaking Customer Agent For Eneco - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote Flemish-speaking Customer Agent in Greece to support Eneco customers with energy-related service and account needs.

Greece Full-time Junior Customer Support
2 hours, 20 minutes ago
NoGigiddy

Chat & Community Support Specialist

NoGigiddy 1-10 Professional Services

NoGigiddy is hiring a Chat & Community Support Specialist to provide live chat and community support for its gig-worker platform and help users quickly resolve questions about offers, the platform, and related tools.

United States Full-time Entry Level Customer Support
$31k-$44k
2 hours, 23 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers