Service Desk Analyst - 2nd Shift

3 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Your Business

Your Business

NRI is a North American consultancy delivering business and tech solutions that fuel growth, boost profitability, and drive lasting innovation.

Internet Software & Services

Description

  • Provide first-level support for client end users, networks, and server issues.
  • Take incoming phone calls and emails from clients reporting technology problems.
  • Troubleshoot software, hardware, and operating system issues across user devices and systems.
  • Deliver courteous, empathetic customer support and maintain professional communication.
  • Resolve incidents promptly or escalate them according to client service level agreements.
  • Escalate complex issues to the appropriate engineering resources for deeper investigation.
  • Communicate with on-shift engineers to ensure tickets are addressed efficiently.
  • Follow Wiki/KB documentation when handling incidents and recommend updates or corrections when needed.
  • Create detailed documentation of issues and support activities.
  • Stay current on new technologies and continue education in emerging technologies.

Requirements

  • 2+ years of related experience in help desk or network support preferred.
  • Strong customer service, telephone, analytical, troubleshooting, and problem-solving skills.
  • Experience with Microsoft Office Suite, iPhone, and Android devices.
  • Expertise in operating systems and application software.
  • Familiarity with Cisco network technology.
  • Working knowledge of major desktop operating systems and major network operating systems.
  • Experience with basic end-user administration, including network and general account maintenance.
  • Strong oral and written communication skills with the ability to articulate network issues.
  • Strong sense of ownership and the ability to work independently and proactively.
  • Availability to work either Monday-Friday or Tuesday-Saturday from 3:30 pm CT to 12:00 am CT.

Benefits

  • $21 - $23 per hour.
  • Health, vision, and dental insurance.
  • Life insurance.
  • Health and dependent care flexible spending accounts.
  • 401(k) plan.
  • Short-term and long-term disability coverage.
  • Generous vacation and flex time off programs.
  • Company-paid holidays.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Spanish Customer Care for Lifestyle Appliances | Paid Relocation to Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a Spanish Customer Care Representative to support Spanish-speaking customers in Greece, with a fully paid relocation package for candidates ready to live and work abroad.

15 hours, 30 minutes ago

Customer Service Representative

Pavago IT Services

Pavago is hiring a remote Customer Service Representative for a growing U.S.-based client to provide frontline support across phone, email, chat, and ticketing channels.

E-commerce
15 hours, 30 minutes ago

Patient & Family Advisor

InStride Health 51-250 Health Care Providers & Services

InStride Health is hiring a full-time Patient and Family Advisor to be the first point of contact for families seeking pediatric anxiety and OCD care and to help them navigate access, insurance, and onboarding.

CRM HIPAA Salesforce Zoho CRM
15 hours, 45 minutes ago

Danish Speaking Customer Care for Online Marketplace (Remote) | Live in Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a Danish Speaking Customer Representative to support a client in Greece, with a fully paid relocation package and the opportunity to build a career in customer service abroad.

15 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers