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Security Customer Success Engineer (SCSE)

2 weeks, 6 days ago
France
Full-time
Mid Level
Customer Success
Cybersecurity
HIPAA
Apply Now
Wrike

Wrike

Wrike is a leading project management tool that provides a versatile work management platform for teams, enhancing collaboration and productivity across industries.

Internet Software & Services
251-1K
Founded 2007
$26M raised
View All Jobs 6

Description

  • Lead technical security conversations with customer security stakeholders, including security officers, CISOs, and IT teams.
  • Support Sales by identifying and resolving security-related objections that affect deal progression.
  • Complete security questionnaires, RFPs, and customer security portal assessments accurately and efficiently.
  • Promote premium security features such as Wrike Lock and data residency offerings to align with customer needs.
  • Partner with the core Security team to stay current on product updates, vulnerabilities, and roadmap developments.
  • Collaborate with Sales and Customer Success teams through ongoing pre-sale and post-sale support.
  • Use internal AI tools, knowledge bases, and documentation to deliver consistent responses to security inquiries.
  • Share recurring customer security needs and feedback with Product and Security teams to inform improvements.
  • Contribute to process improvements that streamline security inquiry handling and customer interactions.

Requirements

  • 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment.
  • Strong communication skills with the ability to explain complex security and compliance concepts to technical and non-technical audiences.
  • Experience handling customer objections and guiding security-related discussions in a business-focused way.
  • Solid understanding of cloud security principles.
  • Knowledge of data privacy regulations such as GDPR and CCPA.
  • Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA.
  • Ability to manage multiple priorities effectively in a fast-paced environment.
  • Experience using AI tools, internal documentation, or knowledge bases to improve response quality and efficiency.
  • Advanced spoken and written English skills.
  • Experience with RFP automation platforms such as Loopio or Responsive (preferred).
  • Familiarity with the Collaborative Work Management (CWM) space (preferred).
  • Deeper experience in customer-facing security roles within SaaS organizations (preferred).
  • Strong consultative approach with the ability to position security as a business enabler (preferred).
  • Proactive mindset with a focus on continuous improvement and cross-functional collaboration (preferred).

Benefits

  • 6 weeks of paid vacation plus 5 RTT Recovery Days and Seniority Leave.
  • Parental leave with 16 weeks maternity, 4 weeks paternity, and a reserved daycare spot.
  • Competitive health insurance coverage for employees and dependents.
  • Flexible hybrid work model with a monthly home office allowance of €20 for hybrid employees or €50 for fully remote employees.
  • Public transportation coverage of 75% of subscription fees or a sustainable mobility package worth €200 per year.
  • CSE-specific benefits such as vacation vouchers and negotiated fees.

Interested in this position?

Apply directly on the company website

Apply Now

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