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Technical Enablement Manager

1 month ago
United Kingdom
Junior
Training Manager
Customer and Technical Support
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Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 28

Description

  • Design and deliver global enablement programs that equip post-sales teams with product, process, tool, and best-practice knowledge to drive adoption, high CSAT, and efficient Wiz implementations.
  • Act as the post-sales voice on New Product Introductions by rapidly absorbing architectural changes and translating them into actionable technical requirements for the field.
  • Create and maintain the Technical Toolkit, including implementation playbooks, API documentation summaries, troubleshooting trees, and health-check checklists.
  • Partner with Operations, Strategic Programs, and Post-Sales leaders to align roles globally, elevate best practices, and drive consistency across post-sales functions.
  • Own lifecycle knowledge management: review, refresh, and retire implementation guides and support documentation to keep the post-sales knowledge base current and technically accurate.
  • Serve as the technical liaison between Customer Success/Support leadership and Content Creation/LXD teams, translating complex workflows into content requirements and lab scoping documents.
  • Lead and facilitate key enablement sessions, create presentation materials, and engage directly with audiences to deliver technical training.
  • Measure and report on enablement effectiveness using support ticket data, implementation success rates, and field feedback to drive continuous improvement and reduce escalations.
  • Build and maintain stakeholder relationships across field leaders, individual contributors, supporting teams, and enablement leadership, acting as a trusted advisor for post-sales enablement.

Requirements

  • 2-3+ years of proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management in a fast-paced, high-tech B2B environment.
  • Mandatory advanced knowledge of Cloud Security principles, implementation architecture, and post-deployment troubleshooting.
  • Demonstrated experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.
  • Proven program management skills with the ability to manage multiple complex, cross-functional projects across varying timelines.
  • Strong written and verbal communication skills with experience presenting to executives and individual contributors.
  • Architectural fluency to translate technical product specs and how-it-works logic into field-consumable materials (implementation playbooks, troubleshooting guides, configuration SOPs).
  • Experience working with content builders, governance teams, and LXD/content-production processes, including creating lab scoping documents.
  • Experience measuring program impact via support ticket metrics, implementation success rates, and field feedback to inform enablement improvements.
  • Applicants must have the legal right to work in the country where the position is based without the need for visa sponsorship (this role does not offer visa sponsorship).

Interested in this position?

Apply directly on the company website

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