Scheduling & Patient Coordination

5 hours, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Coordinate surgery scheduling and communicate with patients, providers, hospitals, and other parties.
  • Process, track, and follow up on patient referrals and documentation.
  • Handle approximately 50–100 inbound calls daily and conduct outbound scheduling and confirmation calls.
  • Schedule, reschedule, and confirm appointments while maintaining accurate provider calendars.
  • Provide front desk, receptionist, office management, and executive administrative support.
  • Manage incoming and outgoing faxes, fax logs, and medical correspondence.
  • Assist with hospital and insurance credentialing and re-credentialing.
  • Support HR onboarding, including Paychex documentation, Microsoft email setup, and eClinicalWorks access.
  • Coordinate with the medical biller regarding patient accounts and billing inquiries.
  • Maintain accurate, confidential records in compliance with HIPAA guidelines.

Requirements

  • At least 1 year of experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, Medical Receptionist, or similar healthcare professional.
  • Experience with geriatric patients, orthopedic practices, surgical clinics, or related healthcare settings is preferred.
  • Familiarity with EMR/EHR systems, particularly eClinicalWorks (eCW), and ability to learn new software quickly.
  • Clear, professional English communication skills with a patient and empathetic approach.
  • Relevant work experience and availability for full-time work, Monday through Friday, 8:00 AM–5:00 PM Mountain Daylight Time.
  • Ability to provide NBI Clearance and/or Local Police Clearance before onboarding.
  • Availability to attend required video meetings with camera on.
  • Reliable computer, stable internet of at least 25 Mbps, noise-canceling headset, working webcam, and quiet professional workspace.

Benefits

  • $6–$7 salary rate.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • Provided HIPAA and cybersecurity training and certification.
  • Professional training in communication, client management, productivity, and best practices.
  • Client-approved U.S. holidays and potential paid or unpaid time off, subject to client approval.
  • Access to templates, workflow guides, productivity tools, and client-specific SOPs.
  • Potential performance-based bonuses, incentives, or increased hours; contractor perks are client-dependent.

Interested in this position?

Apply directly on the company website

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