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Patient Scheduling & Aesthetic Sales Support

1 month, 4 weeks ago
Philippines
Full-time
Junior
Sales Representative
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 21

Description

  • Answer incoming patient calls promptly and manage phone communications without missed calls.
  • Schedule and manage patient appointments while maintaining a professional patient experience.
  • Educate patients on aesthetic, wellness, and weight loss services and upsell appropriate offerings.
  • Convert patient inquiries into booked appointments and support revenue growth through sales conversations.
  • Handle prior authorization requests and coordinate referrals with other providers.
  • Respond to patient inquiries and follow-up communications.
  • Use EClinicalWorks (ECW) for scheduling and documentation.
  • Use RingCentral for phone communication and work across multiple patient management systems.
  • Ensure documentation and approvals are completed accurately.

Requirements

  • Healthcare experience is required, preferably in a medical office, clinic, or other patient-facing healthcare role.
  • Sales or upselling experience is preferred.
  • Experience with EClinicalWorks (ECW) is a plus.
  • Strong knowledge of medical terminology and healthcare workflows.
  • Excellent phone communication skills with a pleasant, confident, and professional tone.
  • Strong listening skills, empathy, and the ability to create a positive patient experience.
  • Ability to speak and write English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet connection of at least 10 Mbps is required.
  • Noise-canceling headset is required.
  • Webcam is required for virtual meetings.
  • Must have a quiet, professional workspace.

Benefits

  • Dedicated HR and contractor support for guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Top 1% VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, depending on client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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