Patient Care Coordinator

1 hour, 25 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Professionally handle inbound and outbound patient phone calls.
  • Schedule appointments for general ophthalmology and cosmetic/aesthetic services.
  • Follow up with leads and existing patients to encourage consultations and secure bookings.
  • Answer billing inquiries and assist patients with general questions.
  • Clearly explain aesthetic procedures, treatment plans, pricing, and promotional offers.
  • Build trust with patients by addressing concerns with empathy and professionalism.
  • Maintain accurate patient records and appointment details.
  • Deliver outstanding customer service and ensure a positive patient experience.

Requirements

  • At least 1 year of experience handling inbound and outbound phone calls, preferably in a healthcare setting.
  • Sales, appointment setting, or patient conversion experience preferred.
  • Comfortable making outbound follow-up calls and nurturing patient relationships.
  • Personable, persuasive, organized, and patient-focused.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Experience in aesthetics, cosmetics, ophthalmology, medical spa, or the healthcare industry is a plus.
  • Must be proficient in speaking and writing English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer required.
  • High-speed internet connection with a minimum of 10 Mbps required.
  • Noise-canceling headset required.
  • Webcam required for virtual meetings.
  • Must have a quiet, professional workspace.

Benefits

  • Dedicated HR & Contractor Support Team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA Performance Training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off according to client needs and schedule.
  • Client-approved paid or unpaid time off may be granted by the client.
  • Access to tools and resources including templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Online | Hotel Booker | No Experience Needed

Aisle and Abroad Travel & Tourism

Remote Online Hotel Reservationist role with Deidre, helping clients book hotel and resort accommodations and manage travel arrangements from home.

31 minutes ago

Online | Entry Level | Customer Support Coordinator | Hotels

Aisle and Abroad Travel & Tourism

Deidre is hiring a remote Entry Level Customer Support Coordinator in the hotels industry to assist clients with scheduling, service requests, and administrative support while ensuring a smooth customer experience.

1 hour, 9 minutes ago

Remote | Customer Service Booking Coordinator | Entry Level

Aisle and Abroad Travel & Tourism

Deidre is hiring a fully remote Customer Service Booking Coordinator to handle client scheduling and reservations and ensure bookings are organized, accurate, and completed smoothly.

1 hour, 29 minutes ago

Data Warehouse Support Specialist

Softeta 51-250 Internet Software & Services

Softeta is seeking a Data Warehouse Support Specialist for a banking client to monitor and maintain a production data warehouse environment and keep ETL-driven data operations reliable.

Agile Oracle Scrum SQL Server
2 hours, 2 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers