Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Health Care

37 open positions

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Medical Virtual Assistant | Patient Support & Scheduling Coordinator

45 minutes ago

Philippines

Full-time

Junior

Administrative Assistant

Customer and Technical Support

Cybersecurity HIPAA

Apply Now

Winning Assistants

Health Care Providers & Services

View All Jobs 37

Description

Answer inbound calls and manage patient phone communications professionally.
Conduct patient follow-up calls, appointment reminders, and reactivation outreach.
Coordinate scheduling and calendar management.
Provide remote front desk and administrative support.
Manage billing notes and track 45-day billing cycles.
Monitor private insurance, no-fault, and workers’ compensation claims.
Assist with clinical documentation support and insurance verification processes.
Maintain and update patient information in the TheraOffice EHR system.
Handle high-volume patient communication and workflow coordination.
Communicate internally using Weave while maintaining HIPAA compliance.

Requirements

Previous healthcare or medical office experience is required.
Strong patient-facing administrative experience is preferred.
Experience handling inbound calls, patient follow-ups, and appointment scheduling is required.
Strong understanding of HIPAA compliance and patient confidentiality is required.
Experience using EHR/EMR systems is required; TheraOffice experience is highly preferred.
High attention to detail, especially with billing notes and scheduling workflows, is required.
Ability to work independently with minimal supervision after training is required.
Reliable, dependable, and consistent attendance is required.
Comfort working in a high-volume, fast-paced healthcare environment is required.
Must speak and write English very clearly, submit an NBI clearance and/or Local Police Clearance before onboarding, be available for video meetings with camera on when needed, and have a reliable laptop or desktop, high-speed internet of at least 10 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
Optional premium VPN access for added privacy and security.
HIPAA and cybersecurity training plus certification provided.
Access to proprietary Top 1% VA performance training.
Client-approved U.S. holidays off, subject to client needs and schedule.
Client-approved paid or unpaid time off, if offered by the client.
Access to templates, workflow guides, productivity tools, and client-specific SOP support.
Optional performance-based incentives such as bonuses or increased hours, depending on the client.

Interested in this position?

Apply directly on the company website

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