Medical Virtual Assistant - Insurance & Claims Specialist (Pediatric Clinic)

6 hours, 43 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Track incoming patient calls and maintain organized records of calls and insurance information.
  • Communicate with insurance companies about coverage, claims, and authorization requirements.
  • Process insurance claims and assist with prior authorizations.
  • Apply medical coding, including ICD-10, CPT, and HCPCS, to support claim submission.
  • Assist with credentialing-related documentation and insurance requirement follow-up.
  • Handle patient intake, general inquiries, scheduling, confirmations, and appointment follow-ups.
  • Maintain and update patient records while following healthcare confidentiality and compliance standards.
  • Provide administrative support such as document processing, patient correspondence, and coordination for scheduling and pre-authorizations.
  • Support billing tasks by generating invoices and responding to billing inquiries.
  • Assist with remote patient monitoring, candidate interview scheduling, and supervision tracking spreadsheets.

Requirements

  • At least 1 year of experience in a similar role, such as Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant.
  • Knowledge of medical billing, insurance verification, and claims processing.
  • Experience communicating with insurance providers about claims, coverage, or authorization requests.
  • Familiarity with credentialing processes and prior authorization procedures.
  • Experience using TheraBill and Catalyst, or similar EMR systems and healthcare documentation tools.
  • Familiarity with medical coding standards, including ICD-10, CPT, and HCPCS.
  • Strong English communication and organizational skills with attention to detail.
  • Ability to handle patient-sensitive information with confidentiality and professionalism.
  • Experience with remote patient monitoring or healthcare coordination is an advantage.
  • Must be proficient in speaking and writing English very clearly, and able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training with certification provided.
  • Access to top-tier VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, depending on what the client offers.
  • Access to tools, templates, workflow guides, productivity resources, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, depending on the client.

Interested in this position?

Apply directly on the company website

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