Dental Virtual Assistant - Front Desk & Administrative Support

3 hours, 23 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Answer high-volume inbound phone calls and serve as the first point of contact for patients and families.
  • Verify patient insurance information accurately and efficiently.
  • Route calls appropriately and handle patient inquiries based on their needs.
  • Communicate clearly and professionally with patients, parents, and internal team members.
  • Coordinate with the internal team to ensure calls and requests are handled correctly.
  • Document and manage patient information using Dentrix or similar practice management systems.
  • Maintain HIPAA compliance and protect patient confidentiality at all times.
  • Support administrative and front desk tasks as needed.

Requirements

  • At least 1 year of relevant healthcare or dental industry experience is required; medical or healthcare experience is preferred.
  • Proven experience handling high-volume inbound calls in a healthcare or dental setting.
  • Strong English communication skills, including clear spoken and written English.
  • Strong phone presence and patient-facing communication skills.
  • Experience with insurance verification and the ability to explain insurance-related information clearly and accurately.
  • Experience supporting U.S.-based healthcare practices is a plus.
  • Strong understanding of HIPAA compliance.
  • Familiarity with dental terminology is a plus.
  • Ability to follow structured workflows, instructions, and internal processes, and be comfortable with direct daily coaching and feedback.
  • Experience using Dentrix or similar practice management systems; familiarity with VoIP and phone systems such as Weave is preferred.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, a high-speed internet connection of at least 10 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available, depending on client approval.
  • Access to tools and resources such as templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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