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Dental VA- Insurance Verification & Patient Support

5 hours, 28 minutes ago
Latin America, Philippines
Full-time
Junior
Virtual Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 29

Description

  • Verify patient insurance benefits accurately and complete insurance verification within 48 hours or less.
  • Calculate patient coverage details and benefits and maintain accurate insurance information in the EMR system.
  • Answer incoming patient calls professionally and handle appointment scheduling, confirmations, changes, and rescheduling.
  • Provide excellent customer service during patient interactions and support front office communication workflows.
  • Conduct follow-up calls about treatment plan acceptance and help educate patients on procedures and next steps.
  • Follow up with patients who need to reschedule appointments and support patient retention efforts.
  • Maintain organized patient records and notes and provide end-of-day reports.
  • Participate in weekly and monthly check-ins with management.
  • Assist with additional administrative support tasks as needed.

Requirements

  • Dental office experience is required.
  • Experience with insurance verification and dental workflows is required.
  • Previous virtual assistant or dental administrative experience is preferred.
  • Familiarity with Dentrix is preferred.
  • Strong understanding of insurance verification and benefits breakdowns is required.
  • Excellent math and analytical skills for insurance calculations are required.
  • High attention to detail and accuracy is required.
  • Professional and friendly phone communication skills are required.
  • Ability to explain treatment plans and procedures clearly is required.
  • Ability to complete tasks quickly, manage high-volume workloads, and multitask across multiple platforms is required.
  • Bilingual Spanish-English skills are preferred but not required.
  • Knowledge of dental procedures and terminology is highly preferred.
  • Must speak and write English very clearly.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, depending on the client’s needs and schedule.
  • Client-approved paid or unpaid time off may be available.
  • Access to tools, templates, workflow guides, productivity resources, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours based on client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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