Bilingual Dental Billing & Patient Support Virtual Assistant

3 hours, 28 minutes ago
Full-time
Mid Level
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Process dental insurance claims and manage denials, appeals, outstanding claims, and billing follow-ups.
  • Verify insurance eligibility and benefits, including Medicare and Medicaid coverage.
  • Answer inbound and outbound patient calls professionally in English and Spanish.
  • Schedule and coordinate patient appointments.
  • Perform virtual receptionist and general dental front-office administrative duties.
  • Process and coordinate patient referrals.
  • Support daily workflows using Open Dental and Practice by Numbers.
  • Communicate with patients compassionately and ensure inquiries receive appropriate attention.

Requirements

  • Fluent spoken and written English and Spanish; bilingual proficiency is required.
  • Proven experience in the U.S. dental industry and U.S. healthcare or dental insurance.
  • Hands-on experience processing claims, managing denials and appeals, and following up on outstanding claims.
  • Strong experience verifying insurance eligibility and benefits.
  • Knowledge of dental and insurance terminology in both languages.
  • Professional and confident telephone communication skills.
  • Familiarity with HIPAA and patient confidentiality requirements.
  • Hands-on Open Dental experience preferred; similar dental practice management tools may be considered.
  • Ability to provide NBI Clearance and/or Local Police Clearance before onboarding.
  • Reliable computer, webcam, noise-canceling headset, quiet workspace, and stable internet of at least 25 Mbps; availability for camera-on video meetings when required.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for client-related tasks.
  • Provided HIPAA, cybersecurity, and compliance training with certification.
  • Professional training in communication, client management, productivity, and VA best practices.
  • Client-approved U.S. holidays and time off; paid time off is optional and client-dependent.
  • Access to templates, workflow guides, productivity tools, and client-specific SOPs.
  • Potential performance-based bonuses, incentives, or increased hours depending on the client.

Interested in this position?

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