E-commerce Customer Support Specialist (Zendesk & Shopify)

1 day, 23 hours ago
Full-time
Mid Level
Customer and Technical Support
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Manage and clear a high-volume Zendesk email support queue.
  • Process customer order entries.
  • Handle product returns and exchanges.
  • Categorize support tickets by issue for operational analysis.

Requirements

  • 3 to 5 years of experience in a mid-level role with the ability to work independently.
  • Prior experience with Zendesk is required.
  • Prior experience with Gorgias is required.
  • Prior experience with Shopify is required.
  • Experience with Loop Returns is preferred but not mandatory.
  • USB headset with noise cancellation feature.
  • Working webcam.
  • Computer with at least a 1.8 GHz processor and at least 4GB RAM.
  • Main internet connection with at least 25 Mbps cable speed.
  • Backup internet connection with at least 10 Mbps speed.

Benefits

  • Performance incentives.
  • Job security and stability.
  • Paid training.
  • Inclusive culture.
  • Upskilling opportunities.
  • 100% work-from-home arrangement.
  • Exceptionally supportive team.
  • Opportunities for career growth.
  • Fun work environment.
  • Holiday and overtime pay.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Regional Operations Manager, Premium Support

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is hiring a full-time Regional Operations Manager in Ireland to lead customer service operations, manage people managers, and ensure high-quality support for the community.

SQL Tableau
15 hours, 3 minutes ago

Product Support Specialist

Stripe 5K-10K Diversified Financial Services

Stripe is hiring a Product Support professional to work directly with enterprise users, resolving complex issues and improving the support experience for its largest customers.

SQL Tableau
15 hours, 18 minutes ago

Customer Service Representative (Remote)

ABC Legal Services 251-1K Specialized Consumer Services

ABC Legal Services is hiring a remote Customer Support Specialist in South Carolina to manage customer inquiries, resolve order issues, and help keep service-of-process orders moving efficiently.

Confluence
15 hours, 18 minutes ago

Customer Service Representative (Remote)

ABC Legal Services 251-1K Specialized Consumer Services

ABC Legal Services is hiring a remote Customer Support Specialist in North Carolina to resolve customer order issues, coordinate with internal teams and process servers, and help keep case-related work moving efficiently.

Confluence
15 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers