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Customer Service Representative (Remote)

5 hours, 6 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Confluence
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 21

Description

  • Respond to customer support tickets and resolve questions and issues related to existing orders.
  • Manage high-volume phone calls for existing customers and new customers placing orders online.
  • Respond to customer emails, internal department inquiries, and process server questions related to orders and payments.
  • Correct errors, follow up with process servers, and move orders forward to completion.
  • Provide customers with information and updates on their orders.
  • Document issues and case-related information in Confluence.
  • Visit court dockets to gather case filing information and occasionally pull filed papers.
  • Work with other teams to ensure all necessary order tasks are completed.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED required.
  • 1-3 years of customer support or call center experience assisting customers over the phone.
  • Experience using Microsoft Outlook, Excel, Word, PDF editors, and phone systems preferred.
  • Document manipulation experience.
  • Ability to read, write, and speak English.
  • Ability to transcribe information, review orders, investigate issues, and implement solutions.
  • Ability to perform repetitive tasks with accuracy.
  • Ability to maintain a high level of work product in stressful situations.
  • Ability to anticipate issues and circumvent them.
  • Ability to implement new processes and changes and improve performance.
  • Typing speed of at least 55 words per minute.
  • Must be located in North Carolina for this remote position.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health care reimbursement flexible spending account and dependent care flexible spending account.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Full-time schedule with hours of 7-4 PST.
  • Hourly pay of $15.00.

Interested in this position?

Apply directly on the company website

Apply Now

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