Network Monitoring Engineer

2 weeks, 2 days ago
Full-time
Mid Level
DevOps and Infrastructure
Wifinity

Wifinity

Wifinity is a managed internet services provider that helps businesses and individuals stay connected with fast and reliable internet access. They work with various sectors, including the MOD, the NHS, and major brands, offering managed networks, WiFi ...

Diversified Telecommunication Services
51-250
Founded 2007
$55M raised

Description

  • Proactively monitor the performance, availability, and reliability of managed WiFi and network infrastructure across multiple customer environments.
  • Maintain, configure, and improve network monitoring platforms to enable faster and more accurate issue detection.
  • Monitor and analyse key performance metrics such as access point health, client connectivity, and network latency.
  • Investigate and resolve network performance issues with a focus on service quality and end-user experience.
  • Perform root cause analysis and collaborate with internal engineering teams and external vendors on long-term fixes.
  • Refine alerting thresholds and reduce false positives to improve operational efficiency.
  • Own the development and maintenance of reporting and dashboards to provide visibility into network performance and trends.
  • Monitor for potential security risks and ensure adherence to compliance and best-practice standards.
  • Use performance analysis tools such as NetBeez, RuckusOne, and Cambium Analytics to monitor and report on client performance.
  • Handle customer queries, provide suitable solutions within expected time frames, and follow up to ensure resolution.

Requirements

  • Degree in IT or a related field, or equivalent experience.
  • Experience working in a NOC or 24/7 monitoring environment.
  • Strong troubleshooting and analytical skills with familiarity with ITIL processes.
  • Experience with monitoring tools such as PRTG, Zabbix, SolarWinds, or Datadog.
  • Strong understanding of Layer 2 and Layer 3 network protocols.
  • Familiarity with vendor monitoring platforms such as Ruckus, Cambium, and TP-Link.
  • Understanding of RADIUS and captive portals.
  • Basic scripting ability in Python, Bash, or PowerShell.
  • Certifications such as CCNA, CWNA, Network+, or ITIL are preferred.
  • Ability to communicate clearly with technical and non-technical stakeholders and manage competing priorities under pressure.

Benefits

  • Competitive salary and benefits package.
  • Annual Leave Buy & Sell Scheme.
  • Remote-first working environment.
  • Greater flexibility to support a healthy work/life balance.
  • Basic DBS check completed as part of the hiring process.

Interested in this position?

Apply directly on the company website

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