Care Advocate Manager

6 days, 10 hours ago
Full-time
Lead
Customer and Technical Support
Wider Circle

Wider Circle

Wider Circle connects Medicare and Medicaid members with shared health and social interests, for happier and healthier lives. Wider Circle works with health plans to connect and unite vulnerable populations for better #health including specialized virt...

Health Care Providers & Services
51-250
Founded 2015
$38M raised

Description

  • Manage and coach a team of at least 8 Care Advocates in a remote-first environment.
  • Drive performance, accountability, and engagement across the team.
  • Collaborate with billing, product, operations, and clinical teams to improve program delivery.
  • Track key metrics, monitor productivity, and drive achievement of program and documentation goals.
  • Use data and analytics to identify trends, remove bottlenecks, and improve workflows.
  • Implement strategies to engage, retain, and re-engage members in CHI and PIN programs.
  • Audit team documentation for CMS and program compliance, accuracy, and completeness.
  • Serve as the first escalation point for complex member cases and coordinate with clinical and telehealth teams.
  • Onboard and train new team members on workflows, documentation standards, and compliance requirements.
  • Maintain partnerships with local community organizations to connect members with needed resources.

Requirements

  • Bachelor’s degree in healthcare, social work, public health, or a related field, or equivalent experience.
  • 5+ years of experience in healthcare, community health, social services, or healthcare operations.
  • 1–2+ years of experience managing or leading a team, preferably remote or field-based.
  • Experience working with high-risk or vulnerable populations.
  • Strong understanding of care coordination, documentation, and compliance requirements, with CMS experience a plus.
  • Excellent communication, interpersonal, and organizational skills.
  • Proven ability to manage multiple priorities while maintaining attention to detail.
  • Comfort using digital tools, case management systems, and performance dashboards.
  • Valid driver’s license and reliable transportation.

Benefits

  • Competitive compensation with a salary of $66,000–$74,000 per year.
  • Comprehensive health coverage, including medical, dental, and vision.
  • 401(k) plan.
  • Paid Time Off.
  • Employee Assistance Program.
  • Health Care FSA, Dependent Care FSA, and Health Savings Account.
  • Voluntary disability benefits and basic life and AD&D insurance.
  • Adoption assistance program.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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