Collections Specialist / Remote

3 months ago
Full-time
Junior
Customer and Technical Support
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised

Description

  • Monitor and track overdue accounts using established collection protocols to secure timely payments.
  • Maintain accurate records of delinquent accounts, including payment arrangements, communications, and invoices.
  • Provide customer service that balances satisfaction with effective collections efforts.
  • Collaborate with other departments to resolve customer issues and disputes efficiently.
  • Prepare and share regular reports on debt collection activities and progress.
  • Follow all state and federal collection laws and regulations in daily work.

Requirements

  • 1+ years of experience in collections.
  • Fluent English at C1 level or higher.
  • Additional language skills in French, Arabic, or Spanish are an advantage.
  • Proficiency with Microsoft Office and Google Workspace.
  • Strong negotiation skills, attention to detail, and ability to handle challenging customers.
  • High-speed internet connection, personal computer, and headset.
  • Knowledge of state and federal collection laws is preferred.
  • Availability to work 40 hours per week in 8-9 hour shifts between 9:00 AM and 8:00 PM EST.

Benefits

  • Competitive salary with performance bonuses.
  • Friendly and supportive team.
  • Opportunity to grow professionally in an international environment.

Interested in this position?

Apply directly on the company website

Apply Now

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