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Quality Program Lead

1 month ago
Mexico
Full-time
Lead
Manual QA Tester
Quality Assurance and Testing
Machine Learning
Apply Now
Welocalize

Welocalize

Welocalize provides translation and localization services to help businesses reach global audiences with precision and efficiency.

Professional Services
1K-5K
Founded 1997
$34M raised
View All Jobs 56

Description

  • Define quarterly Squad quality OKRs in collaboration with the Squad Lead and Quality Manager, aligned with company OKRs.
  • Oversee measurement and reporting of Squad quality OKR progress at the required cadence and proactively identify actions to meet or exceed objectives.
  • Design and lead implementation and delivery of client quality account strategy and associated quality frameworks.
  • Manage partner alignment and monitor partner performance (including on-time delivery, time-to-accept tasks, language quality, and adherence to instructions) for accounts assigned to the Squad.
  • Serve as the customer point of contact for all language-quality matters, lead client-facing quality conversations, and maintain language-quality documentation.
  • Perform root-cause analysis and initiate corrective actions (QIP, RCA, CAPA) and escalations as needed to ensure quality SLAs are met.
  • Ensure maintenance of language assets (glossaries, style guides, translation memories) and execute or coordinate regular LQA and quality measurements.
  • Prepare and present quality reporting to clients, perform content-type analysis, and carry out quality management tasks during translation tests.
  • Support development and rollout of customer and internal initiatives, assess and drive process improvements, and train partners on customer-specific tools and processes.
  • Support Squad Group Lead on RFP or new-business quality support requests and act as an escalation point for PMs when partners miss deliverable due dates.

Requirements

  • Proven experience in a fast-paced, client-centric environment, ideally within the translation or localization industry.
  • Experience and proven track record in Localization Vendor, Language, or Quality Management.
  • Knowledge of quality principles and practices and ability to design and implement quality frameworks.
  • Experience with Translation Memory tools, Translation Management Systems, and Machine Translation post-editing processes and tools.
  • Adept at data literacy and using data to inform decisions and measure quality outcomes.
  • Strong problem-solving skills, attention to deadlines, and ability to proactively assess and mitigate risk.
  • Excellent written and verbal communication skills in English; fluency in an additional language (written and verbal) preferred.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment and to work both independently and as part of a team.
  • Experience with partner- and customer-direct communication, Agile methodology, and/or Lean Six Sigma is an advantage.
  • Minimum of a Master's degree or equivalent experience.

Interested in this position?

Apply directly on the company website

Apply Now

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