Quality Manager- Life Sciences

1 month ago
Full-time
Senior
Quality Assurance and Testing
Welocalize

Welocalize

Welocalize provides translation and localization services to help businesses reach global audiences with precision and efficiency.

Professional Services
1K-5K
Founded 1997
$34M raised

Description

  • Partner with Engagement Managers to ensure supplier alignment and coordinate with Language Services on resource recommendations and capacity planning.
  • Serve as the primary point of contact for language quality, lead client conversations, manage quality documentation, and present regular quality reports.
  • Monitor supplier performance and KPIs (including on-time delivery, task acceptance, and linguistic accuracy), flagging and escalating issues that fall below client thresholds.
  • Design, maintain, and optimize quality frameworks and ensure language assets (glossaries, style guides, TMs) are current and effective.
  • Act as escalation point for project managers on missed deliverables and lead Root Cause Analysis (RCA) and corrective actions such as Quality Improvement Plans (QIP) or CAPAs with Language Services.
  • Execute regular quality measurements and Content Type Analysis to ensure internal and client-facing LQA SLAs are met.
  • Manage test translation processes, provide required data for evaluations, and train suppliers on customer-specific tools and workflows.
  • Support process improvement initiatives by assessing current processes and implementing optimizations to drive efficiency and meet client objectives.

Requirements

  • Proven track record in Localization Vendor, Language, or Quality Management in fast-paced, client-centric environments.
  • Experience in CRO-Pharma or Medical Devices is a plus (preferred).
  • Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
  • Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows.
  • Strong data literacy and experience using analytics for decision-making, risk mitigation, and process improvement.
  • Exceptional verbal and written communication skills in English (multilingualism preferred); CVs must be submitted in English.
  • Master’s degree or equivalent professional experience.
  • Full-cycle supervisory experience including hiring, training, and performance management for internal teams and external resources.
  • Ability to manage and prioritize multiple time-sensitive projects independently while maintaining accountability for quality.

Benefits

  • Full-time corporate position (Production)
  • Remote work option (role listed as remote-eligible)

Interested in this position?

Apply directly on the company website

Apply Now

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