Project Coordinator - Community Experience

3 hours, 16 minutes ago
Full-time
Junior
Customer and Technical Support
Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Serve as the primary point of contact for rater support by answering tickets, triaging issues, and resolving inquiries within SLAs.
  • Monitor rater well-being, escalate risks, and coordinate solutions with Operations and IT teams.
  • Draft, schedule, and send community emails and updates using tools such as Mailchimp.
  • Troubleshoot product and platform issues and provide reproducible details to technical teams.
  • Manage account access workflows, including provisioning, deprovisioning, password resets, and permissions.
  • Process, validate, and reconcile data across multiple reports and systems using spreadsheets.
  • Build and maintain support macros and templates in Zendesk to improve consistency and reduce handle time.
  • Maintain and update SOPs, program rules, guidelines, and knowledge base content.
  • Communicate changes to support assets and operational guidance to the community and internal stakeholders.

Requirements

  • 1+ years of experience in community operations, support, customer service, or a similar role.
  • Experience with ticketing systems, preferably Zendesk, and real-time collaboration tools such as Slack or Teams.
  • Strong written and spoken English at upper-intermediate to advanced level.
  • Experience using Google Sheets or Microsoft Excel for data cleaning, lookups, filters, pivot tables, and basic charting.
  • Proven ability to process, reconcile, and validate data across multiple reports or systems with high attention to detail.
  • Experience drafting and sending community emails or newsletters; Mailchimp experience is a plus.
  • Comfort troubleshooting user or platform issues and documenting clear reproduction steps for technical teams.
  • Familiarity with Workday and Power BI is a nice to have.
  • Basic exposure to invoicing, purchase orders, and Finance/Procurement coordination is a nice to have.

Interested in this position?

Apply directly on the company website

Apply Now

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