Operation Specialist

1 hour, 29 minutes ago
Full-time
Junior
Project and Program Management
Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Partner with Project Managers to support client portfolios and maintain high customer service and satisfaction.
  • Track, prepare, and submit accurate billing summaries on weekly and monthly timelines.
  • Work with accounting to generate invoices and maintain billing records in financial tracking systems.
  • Open and close projects in the financial tracking system and keep finance data current and accurate.
  • Track purchase orders and alert Senior Project Managers when budgets or funds are running low.
  • Verify and approve weekly hours worked by field employees.
  • Maintain employee schedules and manage online scheduling tools or spreadsheets.
  • Communicate regularly with field employees and delivery team members to ensure clarity and alignment.
  • Build strong working relationships with field employees and respond to questions or concerns in a timely, professional manner.
  • Coordinate with Project Managers, Recruiters, HR, and Accounting to support smooth delivery and resolve operational issues.
  • Report project financials, progress, risks, and status updates to Senior Project Managers.
  • Develop and maintain process documentation and share knowledge across the team.
  • Identify and implement opportunities to improve, streamline, or scale processes and tools.
  • Support additional operational and coordination tasks as needed.

Requirements

  • Bachelor’s degree in computer science, business, engineering, systems, finance, or a related field, or equivalent work experience.
  • 2+ years of experience in operational roles and/or project management, preferably in an AI services or delivery environment.
  • Strong attention to detail with the ability to catch errors and ensure data accuracy.
  • Strong analytical skills with a focus on planning and continuous process improvement.
  • Effective verbal and written communication skills.
  • An action-oriented mindset with creative problem-solving and resourcefulness.
  • Availability to work the general shift of 9:00 AM – 6:00 PM IST or the European/CET-aligned shift of approximately 12:30 PM – 9:30 PM IST, depending on business requirements.
  • Ability to work effectively in a remote environment and collaborate across functions.
  • Preferred experience in an AI services or delivery environment.

Benefits

  • Remote work arrangement.
  • Full-time employment.
  • Two shift options, including a general IST shift and a European/CET-aligned shift.
  • Opportunity to work on AI operations for a global multilingual data and evaluation company.

Interested in this position?

Apply directly on the company website

Apply Now

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