Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Interpret and maintain the client’s quality standards for the Latvian locale across UI, marketing, product, informational, legal, and support content.
  • Serve as the primary linguistic contact for the client’s Language Manager on quality discussions, arbitrations, clarifications, and escalations.
  • Review style guide and glossary updates, assess their impact, and track client feedback from calibration and quality calls.
  • Lead alignment roundtables and publish monthly quality digests covering performance, improvement priorities, updates, errors, and arbitration outcomes.
  • Coach reviewers through one-to-one feedback and shadowing sessions using real alignment data.
  • Own the locale’s review service score, including RQE audit and alignment performance.
  • Maintain a valid, evidence-based arbitration record for issues submitted to the client.
  • Convert recurring quality issues into style guide proposals and share cross-locale patterns with the Quality Manager.

Requirements

  • 3–5+ years of experience in Localization Quality Assurance, senior language lead, or quality governance roles.
  • Native-level Latvian and professional-level English.
  • Experience serving as the primary contact for client Language Managers, including formal arbitration, escalation, and conflict-resolution processes.
  • Deep practical knowledge of localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
  • Ability to analyze style guide changes, identify implicit client expectations, and apply quality tolerance by content type.
  • Experience facilitating one-to-one coaching, shadowing sessions, alignment roundtables, and monthly quality reporting.
  • Ability to track error concentrations, severity drift, and alignment scores and translate findings into style guide improvements.
  • Prior experience supporting major technology localization programs and calibration or alignment tools is preferred.
  • Ability to work remotely as an independent contractor for approximately 24 hours per month.
  • Must be physically located in one of the approved countries and complete a background check.

Benefits

  • Remote freelance/independent contract arrangement.
  • Long-term partnership supporting high-visibility global technology products.
  • Steady expected project volume of approximately 24 hours per month.
  • Dedicated device provided for project work.
  • Comprehensive onboarding, ongoing learning, and access to established linguistic resources.

Interested in this position?

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