Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Analyze style guide and glossary updates, client corrections, calibration feedback, and quality requirements.
  • Run alignment roundtables and publish monthly quality reports covering performance, improvements, updates, errors, and arbitration outcomes.
  • Coach reviewers through one-to-one feedback, shadowing sessions, and training based on alignment data.
  • Develop evidence-based style guide proposals from recurring quality issues and share cross-locale trends with quality management.
  • Maintain alignment with the client’s Language Manager and manage clarifications, escalations, and expectation tracking.
  • Own the locale’s review service score, including RQE audit and alignment performance.
  • Ensure the community shares a consistent understanding of quality standards.
  • Maintain accurate, valid, and well-supported arbitration records.
  • Support quality across UI, marketing, informational, legal, product, and support content.

Requirements

  • 3–5+ years of experience in localization quality assurance, senior language leadership, or quality governance.
  • Native-level Kyrgyz and professional-level English.
  • Experience serving as the primary contact for client Language Managers.
  • Experience managing formal arbitration or escalation processes and facilitating conflict resolution.
  • Practical expertise with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
  • Ability to analyze style guide changes, infer client expectations, and map quality tolerance by content type.
  • Experience with reviewer coaching, shadowing, alignment meetings, and monthly quality reporting.
  • Strong analytical ability to track error concentrations, severity drift, and alignment scores.
  • Preferred: Experience supporting major technology localization programs and using calibration or alignment tools.
  • Must be physically located in one of the approved countries; a background check is required.

Benefits

  • Remote freelance engagement averaging approximately 24 hours per month.
  • Long-term partnership with global teams on high-visibility products.
  • Steady project volume and comprehensive onboarding with ongoing training.
  • Access to established linguistic resources.
  • Dedicated device provided for project work.

Interested in this position?

Apply directly on the company website

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