Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Interpret and maintain the locale’s quality standards across UI, marketing, product, informational, legal, and support content.
  • Review style guide and glossary updates, assess their impact, and track client Language Manager feedback from calibrations and quality calls.
  • Lead alignment roundtables and publish monthly quality digests covering performance, improvement priorities, updates, errors, and arbitration outcomes.
  • Coach reviewers through one-to-one sessions, shadowing, and training based on alignment data.
  • Monitor the locale’s review service score, RQE audit results, and alignment performance.
  • Validate and maintain evidence-based arbitration records submitted to the client.
  • Convert recurring quality issues and justification patterns into style guide improvement proposals.
  • Manage clarifications, escalations, and ongoing expectation tracking with the client’s Language Manager.
  • Share cross-locale quality patterns with the Welocalize Quality Manager.

Requirements

  • 3–5+ years of experience in Localization Quality Assurance, Senior Language Lead, or Quality Governance roles.
  • Native-level German (Switzerland) and professional-level English.
  • Experience serving as the primary contact for client Language Managers, including arbitration, escalation, and conflict-resolution processes.
  • Deep practical experience with RQE, LQE, error rubrics, severity mapping, and localization quality evaluation frameworks.
  • Ability to analyze style guide changes, identify implicit client expectations, and apply content-specific quality tolerances.
  • Experience facilitating one-to-one coaching, shadowing sessions, alignment roundtables, and monthly quality reporting.
  • Ability to track error concentrations, severity drift, and alignment scores and translate findings into quality improvements.
  • Prior experience supporting major technology localization programs and using calibration or alignment tools (preferred).
  • Ability to work remotely as an independent contractor for approximately 24 hours per month.
  • Physical location in an approved country and successful completion of a background check.

Benefits

  • Remote freelance engagement with approximately 24 hours of work per month.
  • Long-term partnership supporting high-visibility global technology products.
  • Steady project volume.
  • Comprehensive onboarding and ongoing upskilling.
  • Access to established linguistic resources.
  • Dedicated device provided for project work.

Interested in this position?

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