Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Interpret client quality standards and align Post-Editing Leads, Post Editors, and Reviewers on shared expectations.
  • Review style guide and glossary updates, assess their impact by content type and quality category, and document changes.
  • Track client Language Manager feedback from calibrations and quality calls to maintain current quality expectations.
  • Lead alignment roundtables and publish monthly quality digests covering performance, improvements, updates, errors, and arbitration outcomes.
  • Coach Reviewers through one-to-one feedback, shadowing sessions, and training based on alignment data.
  • Develop evidence-based style guide proposals from recurring quality and justification patterns.
  • Manage the locale’s review service score, including RQE audit and alignment performance.
  • Maintain accurate, well-evidenced arbitration records and handle client clarifications and escalations.
  • Share cross-locale quality patterns with the Welocalize Quality Manager.

Requirements

  • 3–5+ years of experience in Localization Quality Assurance, Senior Language Lead, or Quality Governance roles.
  • Native-level Estonian and professional-level English.
  • Experience serving as the primary contact for client Language Managers, including arbitration, escalations, and conflict resolution.
  • Deep practical experience with RQE, LQE, error rubrics, severity mapping, and localization evaluation frameworks.
  • Ability to analyze style guide changes, identify implicit client expectations, and apply content-specific quality tolerance.
  • Experience facilitating one-to-one coaching, shadowing sessions, alignment roundtables, and monthly quality reporting.
  • Ability to analyze error concentrations, severity drift, and alignment scores and translate findings into style guide improvements.
  • Prior experience supporting major technology localization programs and calibration or alignment tools (preferred).
  • Must be physically located in an approved country.
  • Must complete a background check as part of onboarding.

Benefits

  • Remote freelance/independent contract arrangement.
  • Approximately 24 hours of expected work per month with steady project volume.
  • Dedicated device provided for project work.
  • Comprehensive onboarding, ongoing upskilling, and access to established linguistic resources.
  • Long-term partnership with global teams working on high-visibility products.

Interested in this position?

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