Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Interpret client quality standards and ensure consistent application by Post-Editing Leads, Post Editors, and Reviewers.
  • Review style guide and glossary updates, assess their impact by quality category and content type, and document changes.
  • Track Language Manager feedback from calibrations and quality calls to identify implicit expectations.
  • Lead alignment roundtables and publish monthly quality digests covering performance, priorities, updates, errors, and arbitration outcomes.
  • Coach reviewers through one-to-one feedback, shadowing sessions, and training based on alignment data.
  • Monitor and improve the locale’s review service score, including RQE audit and alignment performance.
  • Maintain complete, evidence-based arbitration records and manage quality clarifications and escalations with the client.
  • Convert recurring error and justification patterns into style guide proposals and share cross-locale insights with the Quality Manager.

Requirements

  • 3–5+ years of experience in Localization Quality Assurance, Senior Language Lead, or Quality Governance roles.
  • Native-level Bosnian (Cyrillic) and professional-level English.
  • Experience serving as the primary contact for client Language Managers, including arbitration, escalation, and conflict-resolution processes.
  • Deep practical experience with RQE, LQE, error rubrics, severity mapping, and localization evaluation frameworks.
  • Ability to analyze style guide changes, identify implicit client expectations, and apply content-specific quality tolerances.
  • Experience facilitating one-to-one coaching, shadowing sessions, alignment roundtables, and monthly quality reporting.
  • Ability to track error concentrations, severity drift, and alignment scores and translate findings into quality improvements.
  • Prior experience supporting major technology localization programs and using calibration or alignment tools (preferred).
  • Ability to work remotely as an independent contractor for approximately 24 hours per month.
  • Physical location in one of the approved countries and willingness to complete a background check.

Benefits

  • Long-term freelance partnership supporting high-visibility global technology products.
  • Steady project volume of approximately 24 hours per month.
  • Comprehensive onboarding and ongoing upskilling.
  • Access to established linguistic resources.
  • Dedicated device provided for project work.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Audio Transcription Specialist (Sinhala (traditional Sri Lanka) language)

TSMG Professional Services

Join Terry Soot Management Group as a remote Audio Transcription Participant, transcribing recorded conversations to support speech recognition and conversational AI development.

5 days, 22 hours ago

Audio Transcription Specialist (Filipino language)

TSMG Professional Services

Join Terry Soot Management Group as a remote Audio Transcription Participant, converting recorded conversations into accurate text to support speech recognition and conversational AI development.

1 week, 2 days ago

Audio Transcription Specialist (English (US) language)

TSMG Professional Services

Join Terry Soot Management Group as a remote Audio Transcription Participant, converting recorded conversations into accurate text to support speech recognition and conversational AI development.

1 week, 2 days ago

Audio Transcription Specialist (Dutch language)

TSMG Professional Services

Join Terry Soot Management Group as a remote Audio Transcription Participant, converting recorded conversations into accurate text to support speech recognition and conversational AI development.

1 week, 2 days ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers