Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities

Energy

1-10 (5)

Founded 2016

26 open positions

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Digital Channels Specialist

2 months, 3 weeks ago

Brazil

Full-time

Mid Level

Business Analyst

Data Science and Analytics

Apply Now

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities

1-10

Founded 2016

View All Jobs 26

Description

Provide actionable insights and action plans for FAQ and email automation channels.
Analyze digital channel performance to improve customer experience metrics and user experience.
Support UX Writing work by reviewing, editing, constructing, and optimizing FAQ articles.
Manipulate and interpret data to inform decision-making and identify improvement opportunities.
Improve processes related to FAQ and email automation channels.
Propose innovations and enhancements for the Help Center using a cross-channel, data-driven view.
Collaborate with connected teams to anticipate, solve, and understand issues and business impacts.
Work with the technology team to resolve product errors and implement improvements for digital channels.
Use Zendesk and Ultimate AI–Zendesk integration to support channel operations.
Help users through the Help Center and contribute to a supportive wellbeing-focused culture.

Requirements

Bachelor’s degree in Engineering, Business, Marketing, or a related field.
Proven experience with Ultimate AI–Zendesk integration is mandatory.
Hands-on experience with digital customer experience tools, including FAQ management and email automation.
Advanced data analysis skills and proficiency in UX Writing.
Knowledge of workflow automation tools is a plus.
Strong conflict resolution skills and ability to proactively identify obstacles and create alternative solutions.
Ability to manage multiple competing priorities with minimal supervision and a high sense of urgency.
Comfortable working in a fast-paced, highly dynamic environment with strong attention to detail.
Excellent verbal and written English skills are mandatory.
For candidates residing in São Paulo, the role follows a flexible model with office visits only when requested.

Benefits

Free Gold+ Wellhub membership with access to onsite gyms, studios, digital fitness programs, and wellness resources.
Ability to add up to three family members to the wellness plan.
WELLZ emotional wellbeing program with 52 annual therapy sessions and on-demand content.
Health, dental, and life insurance.
Flexible work options, including hybrid and remote arrangements.
Home office reimbursement for setting up your workspace.
Flexible scheduling aligned with time zones, team needs, and personal routines.
Paid time off, including vacation after 6 months, additional annual days off, a birthday holiday, and tenure-based extra days.
100% paid parental leave, with extended leave and a ramp-back period for birth parents.
Career growth support through development platforms, learning sessions, and internal opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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