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Digital Channels Specialist

1 month, 2 weeks ago
Brazil
Full-time
Mid Level
Business Analyst
Data Science and Analytics
Apply Now
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016
View All Jobs 30

Description

  • Provide actionable insights and action plans for FAQ and email automation channels.
  • Analyze digital channel performance to improve customer experience metrics and user experience.
  • Support UX Writing work by reviewing, editing, constructing, and optimizing FAQ articles.
  • Manipulate and interpret data to inform decision-making and identify improvement opportunities.
  • Improve processes related to FAQ and email automation channels.
  • Propose innovations and enhancements for the Help Center using a cross-channel, data-driven view.
  • Collaborate with connected teams to anticipate, solve, and understand issues and business impacts.
  • Work with the technology team to resolve product errors and implement improvements for digital channels.
  • Use Zendesk and Ultimate AI–Zendesk integration to support channel operations.
  • Help users through the Help Center and contribute to a supportive wellbeing-focused culture.

Requirements

  • Bachelor’s degree in Engineering, Business, Marketing, or a related field.
  • Proven experience with Ultimate AI–Zendesk integration is mandatory.
  • Hands-on experience with digital customer experience tools, including FAQ management and email automation.
  • Advanced data analysis skills and proficiency in UX Writing.
  • Knowledge of workflow automation tools is a plus.
  • Strong conflict resolution skills and ability to proactively identify obstacles and create alternative solutions.
  • Ability to manage multiple competing priorities with minimal supervision and a high sense of urgency.
  • Comfortable working in a fast-paced, highly dynamic environment with strong attention to detail.
  • Excellent verbal and written English skills are mandatory.
  • For candidates residing in São Paulo, the role follows a flexible model with office visits only when requested.

Benefits

  • Free Gold+ Wellhub membership with access to onsite gyms, studios, digital fitness programs, and wellness resources.
  • Ability to add up to three family members to the wellness plan.
  • WELLZ emotional wellbeing program with 52 annual therapy sessions and on-demand content.
  • Health, dental, and life insurance.
  • Flexible work options, including hybrid and remote arrangements.
  • Home office reimbursement for setting up your workspace.
  • Flexible scheduling aligned with time zones, team needs, and personal routines.
  • Paid time off, including vacation after 6 months, additional annual days off, a birthday holiday, and tenure-based extra days.
  • 100% paid parental leave, with extended leave and a ramp-back period for birth parents.
  • Career growth support through development platforms, learning sessions, and internal opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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