Member Support Associate (HRA)

5 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Vitable Health

Vitable Health

Vitable Health provides smart employee health benefits with affordable primary, mental health, and chronic care through virtual and in-home visits, free prescriptions, labs, and $0 copay. Their innovative approach aims to increase healthcare access and...

Health Care Providers & Services
11-50
Founded 2020
$9M raised

Description

  • Serve as the first point of contact for members seeking support with health benefits and insurance enrollments.
  • Provide a seamless customer support experience by phone and email.
  • Submit applications to carriers and own the process through approval.
  • Help members navigate the healthcare system and choose coverage that fits their needs.
  • Quickly identify and resolve issues when transactions or member experiences go off track.
  • Document phone calls and emails thoroughly in Zendesk.
  • Answer questions about eligibility, benefits, and enrollment details.
  • Provide scheduled phone and email coverage for members.
  • Build expertise in the Vitable experience and digital support workflows.

Requirements

  • Active licensed insurance agent credential.
  • Experience working with Healthcare.gov and/or state-based exchanges such as Covered California.
  • Strong verbal and written communication skills.
  • Patience, empathy, and the ability to stay composed under stress.
  • Ability to apply insurance expertise to guide individuals through health coverage sign-up.
  • Comfort navigating support or sales-based digital platforms.
  • Experience using Zendesk (preferred).
  • 5+ state licenses (preferred).
  • Fluency in more than one language, ideally bilingual (preferred).

Benefits

  • 100% Silver Plan plus full medical coverage.
  • Dental and vision coverage.
  • 401(k) and life insurance.
  • Access to Vitable’s primary care membership.
  • Unlimited PTO.
  • Remote-first culture with a supportive team.
  • MacBook and any other gear needed.
  • Home office setup stipend.
  • Competitive equity package.

Interested in this position?

Apply directly on the company website

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