Regional Service Manager, Healthcare Technology, Southern US

1 day, 9 hours ago
Full-time
Lead
Customer and Technical Support
Vision RT

Vision RT

Vision RT is a leading innovator in radiation therapy, specializing in SGRT technology and advanced solutions for safer and more accurate cancer treatment.

Health Care Providers & Services
201-500
Founded 2001

Description

  • Lead daily regional Field Service operations and coach, mentor, and manage Field Service Engineers.
  • Conduct one-to-one meetings, field coaching, development reviews, and competency assessments for the service team.
  • Support recruitment, interviewing, onboarding, and development of new Field Service Engineers.
  • Ensure service activities, documentation, and reporting meet company policies, service standards, and Quality Management System requirements.
  • Partner with scheduling to plan and execute installations, upgrades, site surveys, preventive maintenance, and break-fix work.
  • Manage engineer workload, prioritization, scheduling, utilization, regional coverage, and contingency plans.
  • Own regional performance against KPIs for responsiveness, ticket quality and aging, installations, preventive maintenance, utilization, escalations, and documentation compliance.
  • Manage helpdesk and service-ticket activity, including assignment, escalation, prioritization, documentation, and timely resolution.
  • Resolve complex customer and operational escalations and oversee large customer projects involving vendors and internal stakeholders.
  • Implement new processes, tools, and policies; drive continuous improvement and cross-functional service coordination.

Requirements

  • Bachelor’s degree in Engineering, Information Technology, Cybersecurity, Business, or a related field preferred; equivalent education and technical field service and leadership experience considered.
  • Proven leadership and people-management experience in a field-based or remote technical service environment.
  • Experience coaching, managing performance, and developing technical service professionals.
  • Technical understanding of complex medical devices, healthcare technology, or other sophisticated technical systems.
  • Customer relationship and escalation-management experience.
  • Strong problem-solving, root-cause analysis, decision-making, organizational, and time-management skills.
  • Experience collaborating with Sales, Clinical, Technical, and other cross-functional teams.
  • Proficiency with service management platforms, CRM systems, ticketing tools, and KPI reporting.
  • Strong written and verbal communication skills for technical and non-technical stakeholders.
  • Experience managing Field Service teams in medical device, radiation oncology, healthcare technology, or technology sectors preferred.
  • Experience leading geographically dispersed teams and large-scale installations involving hospital IT, construction teams, and third-party vendors preferred.
  • Knowledge of FDA-regulated and ISO-certified quality environments, audit-ready documentation, cybersecurity, healthcare IT, networking, or clinical systems preferred.

Benefits

  • Remote position supporting the Southeast United States.
  • Regional travel with occasional travel outside the region as business needs require.
  • Opportunity to work for a global MedTech company with the backing of William Demant Invest A/S.

Interested in this position?

Apply directly on the company website

Apply Now

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