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Strategy & Operations Manager — Client Onboarding, Activation & Retention

11 hours, 26 minutes ago
Hong Kong
Full-time
Senior
Operations Manager
Operations
SQL
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-200
Founded 2017
$2M raised
View All Jobs 13

Description

  • Own the onboarding pipeline from signed deal to fully live account, identifying and resolving blockers.
  • Define and monitor activation and early-life customer health, intervening on at-risk accounts.
  • Set, measure, and improve retention and churn metrics across customer segments, roles, channels, and teams.
  • Conduct quantitative and qualitative root-cause analysis using funnels, cohorts, survival curves, and leading indicators.
  • Map cross-functional handoffs, redesign processes, run experiments, and measure their impact.
  • Build and deploy dashboards, alerts, and workflow tools using AI coding tools.
  • Write SQL, reconcile data sources, and develop reliable reporting models.
  • Lead cross-functional improvements with sales, recruiting, customer success, finance, product, and Philippines operations teams.
  • Provide leadership with weekly reporting on onboarding, activation, retention, changes, and actions.

Requirements

  • 3–7 years of experience, including at least 2 years in management or strategy consulting, or an equivalent strategy, BizOps, or PE portfolio operations role.
  • Strong analytical rigor and exceptional attention to detail when reconciling data.
  • Experience working directly with databases, spreadsheets, and BI tools.
  • Ability to write SQL and work with data models.
  • Daily use of Claude or similar AI tools, including connecting tools to data through MCPs and building workflows or dashboards.
  • Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable; work samples are strongly preferred.
  • Fluent written and spoken English.
  • Ability to drive change across diverse stakeholders, functions, seniority levels, and time zones without direct authority.
  • Comfort operating with ambiguity, taking ownership, and focusing on measurable outcomes.
  • Available for a full-time, remote role based in Hong Kong, generally working evening-to-night Hong Kong hours; occasional travel to the Philippines and meetings in Hong Kong required.

Benefits

  • Remote, full-time work arrangement.
  • Opportunity to build and own high-impact systems in a fast-growing global company.
  • Direct exposure to cross-functional leadership and international operations.
  • Fast-paced environment with tight feedback loops and opportunities for rapid growth.
  • Occasional in-person meetings in Hong Kong and travel to the Philippines.

Interested in this position?

Apply directly on the company website

Apply Now

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